The #1 UK Event for Progressive Customer Engagement, CX, and Digital Service Leaders
12 - 14 May, 2025 | Allianz Stadium, Twickenham, London
David Paulding
Vice President, International Expansion Nextiva
Tuesday 13th May 2025 - Summit Day 1
11:00 AM PANEL DISCUSSION: STAY AHEAD OF THE CURVE & ADAPT YOUR STRATEGY FOR THE FUTURE OF CUSTOMER EXPERIENCE
- Discover the game-changing trends that are reshaping customer expectations and how you can stay one step ahead.
- Learn how to build adaptable, future-proofed strategies and respond swiftly to shifting market dynamics and evolving customer demands.
- Uncover how to inject innovation and agility into your long-term planning, ensuring your business is always ready for what’s next.
11:45 AM PRESENTATION: A PRACTICAL ROADMAP FOR BUILDING A CUSTOMER-CENTRIC BUSINESS
- Learn how to build a robust business case that aligns customer experience transformation with company-wide objectives.
- Discover strategies to engage key stakeholders and secure buy-in across departments for a customer-first strategy.
- Explore real-world examples of how businesses successfully navigated the approval process to drive customer-centric change.
Check out the incredible speaker line-up to see who will be joining David.
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