Sabina Onwuka

Head of Customer Services London Borough of Barking & Dagenham

Sabina Onwuka heads the Customer Services department at The London Borough of Barking & Dagenham. She has worked in the Customer Services industry for over 20 years. She started in the private sector and then moved across into the public sector in 2012.

Her philosophy has always been about serving others, and being the voice of the residents, and staff is where she thrives. Sabina has been a mentor to her team members, as she believes in providing a safe place for her staff to feel supported, grow at work and outside of work. Among her notable achievements, she spearheaded a remarkable transformation within her department, transitioning from a solely office-based setup to a fully remote work model through the implementation of cutting-edge cloud technology. Continually seeking fresh and innovative approaches, Sabina remains vigilant in exploring innovative ways to enhance the experiences of both customers and employees.