The #1 UK Event for Progressive Customer Engagement, CX, and Digital Service Leaders
12 - 14 May, 2025 | Allianz Stadium, Twickenham, London
Paula Castro
Multilingual Customer Advisor Tripadvisor
Wednesday 14th May 2025 - Summit Day 2
9:25 AM PANEL DISCUSSION: FRONTLINE INSIGHTS: UNMASKING THE REALITIES OF CUSTOMER SERVICE AGENTS
- Hear firsthand stories from contact centre agents about the challenges and triumphs they face daily in their roles.
- Discover how agents have adapted to the rapid changes in technology and customer expectations and how they contribute to customer satisfaction and loyalty through expertise, empathy, and innovative solutions.
- Gain an insider’s perspective on the dynamics of handling customer interactions, from routine queries to complex problem-solving, and the emotional resilience required.
Check out the incredible speaker line-up to see who will be joining Paula.
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