WECOME TO THE CCW UK SUMMIT

11 - 13 May, 2026 | London, UK

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Paula Castro

Multilingual Customer Advisor Tripadvisor

Hear firsthand stories from contact centre agents about the challenges and triumphs they face daily in their roles.
Discover how agents have adapted to the rapid changes in technology and customer expectations and how they contribute to customer satisfaction and loyalty through expertise, empathy, and innovative solutions.
Gain an insider’s perspective on the dynamics of handling customer interactions, from routine queries to complex problem-solving, and the emotional resilience required.

Check out the incredible speaker line-up to see who will be joining Paula.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk