The #1 UK Event for Progressive Customer Engagement, CX, and Digital Service Leaders

12 - 14 May, 2025 | Allianz Stadium, Twickenham, London

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Kai Bentley-Grey

Senior Technology Business Partner DFS Furniture

Tuesday 13th May 2025

12:15 PM PRESENTATION: THE BLUEPRINT FOR DESIGNING A HUMAN-CENTRIC TRANSFORMATION STRATEGY LEVERAGING DATA, INSIGHTS & AI

Customer leaders are juggling pressure to implement AI into their processes, whilst ensuring human-centricity remains at the forefront. In this session, you will:

Understand how Kai dismantled siloes that were identified as key opportunities for removing customer journey friction.
Delve into the decision making behind where, when, how and why to apply AI in customer operations.
Unpack how Kai formed transformation strategy leveraging customer insights to ensure innovation aligned tightly with customer needs.

Check out the incredible speaker line-up to see who will be joining Kai.

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