WECOME TO THE CCW UK SUMMIT

11 - 13 May, 2026 | Allianz Stadium, Twickenham, London

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Alex Milanovic

Head of Data Science loveholidays

Utilise AI-driven personalisation to tailor recommendations based on customer preferences and behaviours
Integrate data science across teams to ensure AI insights fuel every department from marketing to operations
Learn from successes and failures in AI adoption, and discover how loveholidays continues to innovate in the AI space

Explore the key steps to creating an AI-first contact centre that empowers both agents and customers. Learn how to integrate AI tools into your existing systems to enhance every interaction, from self-service to agent-assisted support.
Delve into how AI-powered tools support agents by offering real-time data, insights into customer preferences, and emotional intelligence, allowing agents to deliver more personalised and impactful service.
Understand the measurable benefits of AI in customer service, from reducing operational silos to streamlining workflows, and learn how to track the ROI of AI.

Check out the incredible speaker line-up to see who will be joining Alex.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk