The #1 UK Event for Progressive Customer Engagement, CX, and Digital Service Leaders

12 - 14 May, 2025 | Allianz Stadium, Twickenham, London

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Lisa Dalzell

Head of Customer Experience ERGO Travel Insurance

Monday 12th May 2025 - Agent of the Future Focus Day

2:05 PM ROUNDTABLE: BUILDING PERSONAL RESILIENCE: EMOTIONAL INTELLIGENCE AND EMPATHY IN ACTION

Connect in an interactive roundtable to share insights and experiences on leveraging emotional intelligence and empathy in high-pressure situations. Collaborate on practical techniques to build resilience, maintain composure, and foster a supportive workplace environment.

Check out the incredible speaker line-up to see who will be joining Lisa.

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