The #1 UK Event for Progressive Customer Engagement, CX, and Digital Service Leaders

12 - 14 May, 2025 | Allianz Stadium, Twickenham, London

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Joe Richardson

Director of Operations Octopus Energy

Wednesday 14th May 2025 - Summit Day 2

9:55 AM PRESENTATION: LESSONS IN CUSTOMER EXCELLENCE FROM THE UK’s LEADING ENERGY PROVIDER

What makes Octopus Energy stand out isn’t the energy they provide - it’s the way they deliver it. Built on a foundation of agility, technology, and an unconventional approach to customer service, Octopus has reshaped how businesses interact with their customers. With their in-house technology platform powering half of the UK’s energy brands and expanding into new sectors, they’re proving that customer excellence isn’t just about having the best tools - it’s about how you use them. In this session, learn how their culture, tech stack, and unique ways of working drive exceptional customer outcomes.

Check out the incredible speaker line-up to see who will be joining Joe.

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