Meko Elmekawy

Head of Digital S. Capabilities EnBW Energie Baden-Württemberg AG

Meko is an enthusiastic digital leader, with 20 years of experience in technology development, adoption, innovation, and digital transformation. Over his professional career, he contributed to major B2C brands like HP, Huawei, Nokia, Vodafone & EnBW, delivering digital and engineering projects in more than 15 markets spanning over 3 continents.

His most recent challenge is leading EnBW’s digital organization in building the overarching ecosystem experience for the Group portfolio (EnBw, Yello, Mobility+, SENEC). That enables EnBW customers to buy all their energy needs (Electricity, EV charging, Solar, Gas ..etc), highly personalized and bundled products, get self-services or assisted ones, and engage with the brand from every touchpoint seamlessly through highly tailored & connected journeys.

Summit Day Two: Wednesday 15th May 2024

8:50 AM PANEL DISCUSSION: GENERATIVE GAMBLE: THE BOLD RISKS & BRILLIANT REWARDS IN CUSTOMER CARE INNOVATION

  • Unravel the challenges faced, strategic decisions made and the risk evaluation and ongoing management required for Generative AI
  • Discover the practical steps and considerations involved in implementing generative AI in customer care, including technology selection, training, and integration into existing service frameworks
  • Hear more on the gains for business transformation, differentiation in the market, and sustained competitive advantages in the evolving landscape of customer management

Check out the incredible speaker line-up to see who will be joining Meko.

Download The Latest Agenda