WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK

View the 2026 Agenda

Partnership Opportunities

Andy Harrison

Senior Manager, Vulnerable Consumers Lead Fidelity International

Most customers already prefer digital channels. The opportunity is not driving adoption, but making those journeys simple, intuitive and effective.

• Optimise digital journeys for ease, confidence and self-service across all customer segments

• Reduce reliance on higher-cost support by removing friction and failure points

• Use completion and drop-off data to continuously improve digital performance

Check out the incredible speaker line-up to see who will be joining Andy.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk