WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK
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Meet the Speakers at the CCW UK Summit

Stuart Trevor
Stuart Trevor
Founder
All Saints
All Saints
Louise Phillips
Louise Phillips
Vice President - Customer Centres
Virgin Atlantic Airways
Virgin Atlantic Airways
James Hewitson
James Hewitson
Managing Director Head of Customer Support
HSBC
HSBC
Paul Cuglietta
Paul Cuglietta
Customer Services Director
Simplyhealth
Simplyhealth
Costa Delis
Costa Delis
Director, Customer Experience UK
Jaguar Land Rover
Jaguar Land Rover
Emma Wardle
Emma Wardle
Head of Customer Operations (Consumer Services UK & I)
Experian
Experian
Sarah Durber
Sarah Durber
VP of Customer Success
PensionBee
PensionBee
Anna Gradil
Anna Gradil
Director Seller Growth & CX
Depop
Depop
Andy Harrison
Andy Harrison
Senior Manager, Vulnerable Consumers Lead
Fidelity International
Fidelity International
Suzanne Ellison
Suzanne Ellison
Product Director
Lloyds Banking Group
Lloyds Banking Group
Florence Howell
Florence Howell
Marketing Director
The Magnum Ice Cream Company
The Magnum Ice Cream Company
David Jones
David Jones
Head of Consumer UK
PayPal
PayPal
Jo Foxall
Jo Foxall
Customer Experience Director
Transport for Wales
Transport for Wales
Alex Hornby
Alex Hornby
Commercial & Customer Director
Northern
Northern
Barry Cooper
Barry Cooper
Head of Customer Success
SMART Currency FX
SMART Currency FX
Claudia Nicholls-Magielsen
Claudia Nicholls-Magielsen
Executive Director of Marketing, Fundraising and Engagement
Cancer Research UK
Cancer Research UK
Stephanie Gordon
Stephanie Gordon
Head of Global CX
Wayfair
Wayfair
Fola Olafare
Fola Olafare
Customer Service Delivery Manager
Transport for London
Transport for London
Hady Khalaf
Hady Khalaf
Chief Capability Officer
Bel
Bel
Lisa Topliss
Lisa Topliss
Director Strategy and Operations
Ricoh Europe
Brian Flanagan
Brian Flanagan
Global Head of Public Websites
HSBC.
HSBC.
Felipe Vianna
Felipe Vianna
Data & Digital Lead
The Magnum Ice Cream Company
The Magnum Ice Cream Company
Zack Wragg
Zack Wragg
Senior Product Owner–Digital Commerce Transformation
Merlin Entertainments
Merlin Entertainments
Aimie Jago
Aimie Jago
Senior CX & Service Excellence Manager - Organisational Transformation
Vodafone Ltd.
Vodafone Ltd.
Jordan Anglin
Jordan Anglin
CX Channels Excellence Manager
Vodafone UK
Vodafone UK
Aswin Peter
Aswin Peter
Product Lead - Payments Strategy & Customer Experience - Energy Platforms
British Gas
British Gas
Bukola Odunaiya
Bukola Odunaiya
Senior Integrated Campaigns Manager
Expedia Group
Expedia Group
David Enwright
David Enwright
Marketing Director
Post Office Ltd.
Sharon Braude
Sharon Braude
Global Group Project Director - CRM
Virgin Active
Virgin Active
Tim Hulbert
Tim Hulbert
Global Head of Insight, Planning and Brand Strategy
Standard Chartered
Standard Chartered
Alexandra Lund
Alexandra Lund
Director of Trade Marketing
Asahi
Asahi
Eve Kolesova
Eve Kolesova
Head of Marketing and Category Management
Henkel
Henkel
Hamish Rickman
Hamish Rickman
Marketing Director, Europe
Samsung Electronics
Samsung Electronics
Holly McKinlay
Holly McKinlay
Director of Strategic Communications & Brand
WWF
WWF
Charlton Clarke
Charlton Clarke
Customer Experience Director
Les Mills
Les Mills
Helen Cutmore
Helen Cutmore
Global Marketing Strategy and Operations Project Lead
Barcardi
Barcardi
Ian Plummer
Ian Plummer
Chief Customer Officer
Autotrader UK
Autotrader UK
Asif Aziz
Asif Aziz
Director of Retail
EE
EE
Karen Ehrlich
Karen Ehrlich
General Manager -Vice President Clinique, Dr.Jart+ and Lab Series - UK & ROI
The Estée Lauder Companies
The Estée Lauder Companies
Michail Vamvakaris
Michail Vamvakaris
Head of Data Science and MLOps
William Hill
William Hill
Adam Miles
Adam Miles
Global Service Delivery Director
Pearson
Penny Brough
Penny Brough
Chief Marketing Officer
Uktv
Uktv
Linda Davis
Linda Davis
Head of Operations
AllClear
AllClear
Emily Odoi
Emily Odoi
Senior Manager, UK Voice & Messaging Products
BT
BT
John Rankin
John Rankin
Director of Home Service
Sky
Sky
Kevin Cassar
Kevin Cassar
Director - Chief Data and AI Officer
TalkTalk Plc.
TalkTalk Plc.
Nick King
Nick King
Market Research Director
Auto Trader
Auto Trader
James Harwood
James Harwood
Fraud Strategy and Policy Product Owner
VirginMediaO2
VirginMediaO2
Jack Bulpin
Jack Bulpin
Product Manager
Vodafone UK
Vodafone UK
Jen Brown
Jen Brown
CCW Advisory Board, Director, Marketing Consultancy
Engaging Interactions
Engaging Interactions
Katy Howell
Katy Howell
Chief Executive Officer
immediate future
immediate future
Luke Duffell
Luke Duffell
Director, Solution Engineering
NICE
NICE
Warwick Zimmer
Warwick Zimmer
Senior Solution Engineer, AI
NiCE Cognigy
NiCE Cognigy
Amit Maor
Amit Maor
Product Manager
Sierra
Sierra
Paul Preute
Paul Preute
Associate AI Transformation Consultant
NiCE Cognigy
NiCE Cognigy
Michael Moore
Michael Moore
Consumer Success Manager, EMEA & Corporate Affairs
Haleon
Haleon
Alan Ranger
Alan Ranger
VP of International Marketing
Cresta
Cresta
Shawn Wen
Shawn Wen
CTO
PolyAI
PolyAI
Jak Katterfield
Jak Katterfield
Director of Product Marketing
PolyAI
PolyAI
John Clarke
John Clarke
Head of Cloud and AI Advisory
Telana
Telana
Rodrigo De Cossio
Rodrigo De Cossio
AVP Sales Western Europe
Parloa
Parloa
Tony Mulheron
Tony Mulheron
Strategic Sales Executive
Hiya
Hiya
Ziba Goddard
Ziba Goddard
CEO
Cowry Consulting
Cowry Consulting
Arijeet Das Diengdoh
Arijeet Das Diengdoh
Territory Sales Leader, EMEA
Whatfix
Whatfix
Kapil Singhal
Kapil Singhal
Co-Founder & CEO
Vyntelligence
Vyntelligence
Kate Wyn Jones
Kate Wyn Jones
Director Audience & Digital Strategy
Universal Music
Universal Music
Felipe Vianna
Data & Digital Lead – UKI
The Magnum Ice Cream Company
Dawn Kaczur
Dawn Kaczur
Head of Customer Servicing Transformation
Experian
Experian
Natalie Beckerman
Natalie Beckerman
EVP, Chief Business Officer
iQOr
Martin Baxter
Martin Baxter
Lead Digital Marketing Manager
Asahi
Asahi
Matt Eckersall
Matt Eckersall
Senior Director, CRM Sales
ServiceNow
ServiceNow

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