WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK

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Paul Dongha

Head of Responsible AI & AI Strategy NatWest Group

Tuesday 12th May 2026 - Summit Day 1

9:25 AM PANEL DISCUSSION: NAVIGATING AI REGULATION: BUILDING TRUST AND VALUE WITH RESPONSIBLE AI

AI is reshaping customer experience, service design and operational strategy, but organisations must balance innovation with trust, transparency and growing regulatory expectations. With the EU AI Act setting a new benchmark for governance, leaders are asking how to deploy generative and agentic AI in a way that is safe, compliant and commercially meaningful.

This panel brings together experts who are setting the standards for responsible AI in major UK institutions.

• Embed responsible AI across an organisation in practical and sustainable ways

• Navigate regulatory expectations while supporting innovation

• Ensure fairness, auditability and customer trust in GenAI and agentic AI

• Align ethics, risk and strategy with meaningful business outcomes

Check out the incredible speaker line-up to see who will be joining Paul.

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