WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK

View the 2026 Agenda

Partnership Opportunities

Jon Wells

Director Customer Contact Carnival UK (P&O Cruises & Cunard)

Tuesday 12th May 2026 - Summit Day 1

2:55 PM MASTERCLASS F: FROM TRANSFORMATION TO TRUE EXPERIENCE: THE NEXT PHASE OF CONTACT CENTRE EVOLUTION

Many organisations have modernised their contact centres with new technology, channels, and AI. But the real question remains: has the customer experience actually improved?

• Explore how to shift from internal transformation to customer-visible impact

• Learn how aligning digital and contact centre teams can create seamless, end-to-end customer experiences

• Reimagine the often-overlooked post-booking servicing journey as a driver of loyalty and satisfaction

Check out the incredible speaker line-up to see who will be joining Jon.

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk