Whitepapers

The goal of providing a strong employee experience (EX) is about giving employees the right tools to do their jobs effectively and keeping them motivated and energised to learn new skills and deliver a positive customer experience (CX).

On average interactions with chatbots have a higher customer satisfaction rate than live chats with humans according to Cyara – find out why chatbots are trending with customers in this report

Discover how conversational AI is the next wave of customer and employee experiences

A success story from Engie for dealing with high customer demand

A step-by-step guide to elevating EX to increase customer satisfaction

Ways to increase employee happiness and productivity at work

Discover how automation improves efficiency across the end-to-end customer journey

How to attain true business value by connecting the dots across disparate data silos with a single data platform

Find out how to use consumer data effectively to drive your CX strategy and digital transformation goals

Find out what stands between building consumer trust and blocking company growth in this survey report from Unbabel

How automation can bridge the CX gap between the business and agent if done right

Ensure customer service teams are ready for any situation by following this four-step checklist