80 leaders. One closed-door conversation about what CX becomes next.

Taking place 2nd – 4th November 2026 at De Vere Beaumont Estate, Windsor, the CCW UK Executive Exchange is intentionally small, deliberately senior and built around relevance. This is not a room you sit at the back of. It is a room you become part of.

Join 80 hand-selected Director-level CX leaders and above, each responsible for live customer transformation, AI adoption, service redesign or operational change. Across two and a half days, you will benchmark your thinking against peers facing the same pressure to deliver more intelligent, connected and commercially effective customer experiences.

Inside the agenda, explore key topics including:

• Scaling AI, automation and productivity gains
• Data unification, insight and customer understanding
• Workforce transformation, skills and change adoption
• Operational efficiency, cost and contact centre transformation
• Personalisation, engagement and growth
• Omnichannel delivery and continuous journey improvement
• Proactive CX models, governance, risk and leadership alignment