Welcome to the CCW UK Executive Exchange, taking place from 3–5 November 2025 at The InterContinental Park Lane. This invite-only experience is reserved for just 60 of the UK’s most senior CX, digital and contact centre leaders. Over three days, you'll engage in high-level discussions, closed-door boardrooms and curated networking in a setting designed for focus and impact.

This year’s theme, Faster. Smarter. More Human, challenges today’s leaders to deliver transformative customer experiences with pace, intelligence and empathy. From AI and automation to trust, culture and data strategy, the agenda is designed to move beyond theory and into actionable insight.

Key topics include:

• Deploying AI and automation to elevate service, not replace it
• Re-architecting operations for speed, consistency and value
• Translating data into real-time decisions and measurable outcomes
• Building loyalty through ethical, transparent and human CX
• Leading culture change that empowers teams and drives performance