The Previous CCW UK Executive Exchange 2024 Agenda

Welcome to the CCW UK Executive Exchange, the invite-only networking opportunity for senior CX, digital service, and contact centre leaders to network and benchmark best practices.

Download the agenda to view the full speaker line-up and session outlines from the previous edition of the CCW UK Executive Exchange, which took place from 12th to 14th November at Hilton Syon Park, London.

This year's theme is focused on the challenge of imagining and defining your proactive and futuristic CX strategy. Join us as we come together for unique discussions and practical insights. 

Alongside our Star Speaker, Jo Fairley, Co-Founder of Green & Black's, we heard from over 25 expert customer management leaders as they delve into the industry's critical trending topics including:

• AI, CO-PILOT & THE REALITY GAP: Evaluate case studies leveraging AI and the co-pilot whilst learning how to manage the vision vs execution reality gap with your C-Suite
• CRAFTING LONG TERM CS STRATEGIES: Imagine the future of CX and how it will apply to organisations in 2030, leaving the status-quo of reactive strategies behind
• MAINTAINING STRONG LEVELS OF CUSTOMER TRUST: Delve into the means and ways customer management leaders can differentiate their brands through great CX practices, bolstering customer loyalty
• BUILDING THE DREAM TEAM: Choosing the right team and building the culture to see the strategies through. Explore best practices to measure sentiment and empower employees to lower attrition rates

Download your copy of the previous agenda here for more details >>