LEAD WITH SPEED. DESIGN WITH INTELLIGENCE. DELIVER HUMAN CX AT SCALE

Name: CCW UK Executive Exchange November
Start: 2025-11-03
End: 2025-11-05

Service leaders are now under pressure to redesign customer contact, quickly and intelligently. Expectations are not just rising, they are fragmenting across channels, journeys and customer moments. At the same time, AI and automation are reshaping what is possible and redefining what customers expect.

Legacy structures are not built for this speed. Siloed teams and outdated models slow progress and put transformation at risk. The organisations that succeed will be those that act decisively and align people, data and technology around what matters most to customers.

This November, CCW UK Executive Exchange returns to unite senior CX and customer leaders in a closed-door, invitation-only setting. Together, we will cut through the noise and focus on what drives real results. From customer-centric design and intelligent personalisation to scalable service models and emotionally aware interactions, we will explore the strategies shaping the future of service.

Every session is practical, peer-led and built for momentum. Whether you're rethinking direction or fine-tuning transformation, you’ll leave with tangible next steps and lasting connections. This is where bold decisions take shape. Where customer leaders rethink the role of experience, pressure-test their strategies, and define what’s next.

VIEW THE 2024 AGENDA

Explore Highlights From Previous Exchange Events

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What Awaits You in 2026

Engage with 18+ of high-impact content, including keynote sessions, executive case studies and 12+ interactive discussions designed for depth and clarity

Join senior customer leaders from across the UK to exchange regional insights and align on strategies shaped by shared priorities and sector-specific pressures

Hear from trailblazing CX leaders, including the Chief Digital and Customer Operations Officer at Thomas Cook, the Chief Operations Officer of NatWest Rooster Money and the Chief Customer Officer at Nottingham Building Society, as they share how they are reshaping service and experience

Take away actionable insight from strategic masterclasses, targeted roundtables and practical workshop sessions focused on solving real-world challenges

Access a personalised agenda with pre-selected sessions tailored to your biggest goals, giving you control over your learning journey

Participate in curated 1-to-1 meetings with selected solution providers, aligned to the challenges and objectives you share ahead of the event

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What Our Attendees Had to Say

“So if you want a CX event that really moves your thinking to another level, get along to CCW. Something for everyone and so slick in the delivery.”

“There’s a real cross section of industries and markets represented here. Everyone's very willing to share ideas, share views and get involved."

“What I liked about the one-to-one meetings is that it’s quite a focused discussion. People are there to understand your business problems, they’re not there to sell you something. Yes, they share how they might help you solve some of those problems, but they are very comfortable and natural conversations.”

“So if you want a CX event that really moves your thinking to another level, get along to CCW. Something for everyone and so slick in the delivery.”

“An insightful day with though provoking content and engaging speakers. Reassuring to hear the challenges experienced in other organisations and exciting to consider the opportunities that AI and contact centre tools could bring. "