BE COUNTED AMONG THE UK’S 60 MOST VISIONARY CX LEADERS
Customer expectations are shifting fast, fragmenting across channels, journeys and moments. AI and automation are raising the bar, but legacy structures, siloed teams and slow models hold transformation back. The organisations that win will act quickly and align people, data and technology around what matters most to the customer.
This November, CCW UK Executive Exchange returns. In a closed-door, invite-only setting, senior CX leaders will cut through the noise and focus on what delivers results: personalised, scalable, emotionally aware service. Every session is peer-led, practical and built for action.
Join us and be counted among the UK’s 60 most visionary CX leaders. This is where bold decisions take shape, and where customer leaders define what’s next.
OUR 2025 SPEAKERS
Matthew Dijkstra
Chief Customer Officer
Vitality
Phil Quickenden
Head of Customer Service
Camden Council
Emillie Hill
Director, Total Customer Experience & Digital In Life
Virgin Media O2
Daryl Wilkes
Director of Customer Care
ASOS
Anu Bailey
Director of Customer Strategy
Leeds Building Society
Neal Silverstein
Head of Technology Customer Services
Specsavers
Vicky Hunter
Head of Complaints
NatWest Bank (RBS Group)
Stanislas Magniant
Snr Director, Consumer Care Transformation
The Coca-Cola Company
Abhineet Kesarwani
Regional Director - Customer Value & Experience, Digital
Lyca Mobile
Katie Butterfield
Head of Customer Operations
NatWest Rooster Money
Jenny Briars
Head of Customer Governance
LV=
Dan Marrington
Director of Strategy & Transformation - Flutter UK&I
Flutter Entertainment
Liam Abbott
Head of Information Technology
Bath & North East Somerset Council
Brian Reijngoud
Senior Enterprise Sales Executive
Deepdesk
David Paulding
Vice President, International Expansion
Nextiva
Steve Blood
VP of Market Intelligence and Evangelism
Five9
Chris Tomkins
Office of the CTO
Zendesk
Kath Simons Porter
Principal Contact Center Sales Specialist
Zendesk
Siobhain Goodall
Account Manager
Ventrica
Dr Iman Karimi
SVP – Global Head of Data Science & Regional Lead of Connected Intelligence
Take part in 18+ impactful sessions where bold thinking meets action. You won’t just attend, you’ll help shape the future of CX for years to come.
Stand with Visionaries
Join a powerful network of CX leaders driving real change. Share your voice, align on strategy and shape a legacy that goes beyond your organisation.
Learn from CX Trailblazers
Be in the room with senior leaders from Thomas Cook, NatWest and others who are redefining CX, and walk away with ideas ready to activate.
Co-Create Solutions That Last
Join workshops and masterclasses designed for impact. This is learning with purpose, where your challenges are met with insight and action.
Shape Your Own Experience
Follow a tailored agenda that fits your vision. Every session supports your goals, helping you build something meaningful and personal.
Have Conversations That Matter
Take part in pre-arranged 1-to-1s designed to move your plans forward. These are high-value meetings that spark progress and build momentum.
WHAT OUR ATTENDEES HAD TO SAY
“So if you want a CX event that really moves your thinking to another level, get along to CCW. Something for everyone and so slick in the delivery.”
“There’s a real cross section of industries and markets represented here. Everyone's very willing to share ideas, share views and get involved."
“What I liked about the one-to-one meetings is that it’s quite a focused discussion. People are there to understand your business problems, they’re not there to sell you something. Yes, they share how they might help you solve some of those problems, but they are very comfortable and natural conversations.”
“So if you want a CX event that really moves your thinking to another level, get along to CCW. Something for everyone and so slick in the delivery.”
“So if you want a CX event that really moves your thinking to another level, get along to CCW. Something for everyone and so slick in the delivery.”
“So if you want a CX event that really moves your thinking to another level, get along to CCW. Something for everyone and so slick in the delivery.”
“So if you want a CX event that really moves your thinking to another level, get along to CCW. Something for everyone and so slick in the delivery.”
“An insightful day with though provoking content and engaging speakers. Reassuring to hear the challenges experienced in other organisations and exciting to consider the opportunities that AI and contact centre tools could bring. "
GET IN TOUCH TODAY
If you’re interested in attendance or partnership, please inquire below. A member of the team will be in touch as soon as possible.
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