Imagine and Define your Proactive and Futuristic CX Strategy

Name: CCW UK Executive Exchange
Start: 2025-11-11
End: 2025-11-13

Customer management leaders are now faced with immediate pressure to define their long-term service strategy. It’s clear that AI is here to stay, and it’s their responsibility to build a business case that demonstrates a solid ROI. CEO’s are asking “What are we doing with AI?” so implementing generative technology has become non-negotiable. It’s no longer a question of whether to move forward, but when.

Alongside this, there are the immediate hurdles to address of managing budget constraints and retaining the best AI-empowered talent through agent engagement. Add on the expectation of leading with high-quality service, the agility to adapt to customer demands and service peaks, and protecting customer trust in the AI-revolution, how can executives manage the pressure to remain competitive whilst avoiding the risk of hastily adopting a tech suite that they’re not ready to execute? Against the backdrop of constantly escalating regulatory requirements and customer expectations, the time is now to evaluate the customer service ecosystem and map out the road ahead.

In November 2025, the CCW UK Executive Exchange returns to provide a unique opportunity to build a tight-knit network in a closed-door, invitation-only environment with peers and hear from our expert speaker faculty who can answer the most pressing questions.

VIEW THE 2024 AGENDA

Explore Highlights From Previous Exchange Events

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What To Look Forward To

Engage across 18+ hours of content with 25+ expert speakers, and 12+ interactive sessions

Meet with customer management leaders operating in the same region to discuss strategy whilst consuming content addressing the UK regional specific challenges and solutions

Enjoy the opportunity to listen to the core lessons the Co-Founder and former Chief Customer Officer of Monzo Bank & Starling Bank, Jason Bates, has to share

Gain practical insights from keynote presentations, executive boardroom case studies, roundtable discussions and surgery sessions to inform your own customer management strategy

Access a unique agenda tailored to your biggest priorities with multiple choices of pre-registered sessions to attend

Interactive 1-2-1 meetings to with potential partners in alignment with the requirements you will share pre-event

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What Our Attendees Had to Say

“So if you want a CX event that really moves your thinking to another level, get along to CCW. Something for everyone and so slick in the delivery.”

“There’s a real cross section of industries and markets represented here. Everyone's very willing to share ideas, share views and get involved."

“What I liked about the one-to-one meetings is that it’s quite a focused discussion. People are there to understand your business problems, they’re not there to sell you something. Yes, they share how they might help you solve some of those problems, but they are very comfortable and natural conversations.”

“So if you want a CX event that really moves your thinking to another level, get along to CCW. Something for everyone and so slick in the delivery.”

“An insightful day with though provoking content and engaging speakers. Reassuring to hear the challenges experienced in other organisations and exciting to consider the opportunities that AI and contact centre tools could bring. "