LOOKING AHEAD TO CCW UK EXECUTIVE EXCHANGE NOVEMBER
2 - 4 November 2026
| London
BE COUNTED AMONG THE UK’S 60 MOST VISIONARY CX LEADERS
BE COUNTED AMONG THE UK’S 60 MOST VISIONARY CX LEADERS
This November, the CCW UK Executive Exchange brought together senior CX leaders in a closed-door, invite-only setting to cut through the noise and focus on what truly delivers results: personalised, scalable and emotionally aware service.
Every session was peer-led, practical and built for action, with discussions exploring how to harness AI, optimise customer journeys and build agile, data-driven service models. Thank you to all who joined and contributed to shaping the future of customer experience.
If you missed out, register your interest to join the next CCW UK Executive Exchange and be part of where customer leadership defines what’s next.
PREVIOUS SPEAKERS
Matthew Dijkstra
Chief Customer Officer
Vitality
Phil Quickenden
Head of Customer Service
Camden Council
Emillie Hill
Director, Total Customer Experience & Digital In Life
Virgin Media O2
Daryl Wilkes
Director of Customer Care
ASOS
Anu Bailey
Director of Customer Strategy
Leeds Building Society
Neal Silverstein
Head of Technology Customer Services
Specsavers
Vicky Hunter
Head of Complaints
NatWest Bank (RBS Group)
Stanislas Magniant
Snr Director, Consumer Care Transformation
The Coca-Cola Company
Abhineet Kesarwani
Regional Director - Customer Value & Experience, Digital
Lyca Mobile
Katie Butterfield
Head of Customer Operations
NatWest Rooster Money
Jenny Briars
Head of Customer Governance
LV=
Dan Marrington
Director of Strategy & Transformation - Flutter UK&I
Flutter Entertainment
Liam Abbott
Head of Information Technology
Bath & North East Somerset Council
Brian Reijngoud
Senior Enterprise Sales Executive
Deepdesk
David Paulding
Vice President, International Expansion
Nextiva
Steve Blood
VP of Market Intelligence and Evangelism
Five9
Chris Tomkins
Office of the CTO
Zendesk
Kath Simons Porter
Principal Contact Center Sales Specialist
Zendesk
Siobhain Goodall
Account Manager
Ventrica
Dr Iman Karimi
SVP – Global Head of Data Science & Regional Lead of Connected Intelligence
Sutherland
Markus Ring
Director, AI Transformation
NiCE Cognigy
Gethin Liddell
Senior Solutions Consultant
LivePerson
Mai-Anh Vu Peterson
Customer Experience Strategy Lead, EMEA
LivePerson
INSIDE THE EXPERIENCE THAT SHAPES WHAT’S NEXT
Step Into a Legacy of Leadership
Take part in 18+ impactful sessions where bold thinking meets action. You won’t just attend, you’ll help shape the future of CX for years to come.
Stand with Visionaries
Join a powerful network of CX leaders driving real change. Share your voice, align on strategy and shape a legacy that goes beyond your organisation.
Learn from CX Trailblazers
Be in the room with senior leaders from Thomas Cook, NatWest and others who are redefining CX, and walk away with ideas ready to activate.
Co-Create Solutions That Last
Join workshops and masterclasses designed for impact. This is learning with purpose, where your challenges are met with insight and action.
Shape Your Own Experience
Follow a tailored agenda that fits your vision. Every session supports your goals, helping you build something meaningful and personal.
Have Conversations That Matter
Take part in pre-arranged 1-to-1s designed to move your plans forward. These are high-value meetings that spark progress and build momentum.
WHAT OUR ATTENDEES HAD TO SAY
GET IN TOUCH TODAY
If you’re interested in attendance or partnership, please inquire below. A member of the team will be in touch as soon as possible.
In Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
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