WELCOME TO THE CCW UK EXECUTIVE EXCHANGE 2025
3 - 5 November 2025
| London, UK
BE COUNTED AMONG THE UK’S 60 MOST VISIONARY CX LEADERS
BE COUNTED AMONG THE UK’S 60 MOST VISIONARY CX LEADERS
Customer expectations are shifting fast, fragmenting across channels, journeys and moments. AI and automation are raising the bar, but legacy structures, siloed teams and slow models hold transformation back. The organisations that win will act quickly and align people, data and technology around what matters most to the customer.
This November, CCW UK Executive Exchange returns. In a closed-door, invite-only setting, senior CX leaders will cut through the noise and focus on what delivers results: personalised, scalable, emotionally aware service. Every session is peer-led, practical and built for action.
Join us and be counted among the UK’s 60 most visionary CX leaders. This is where bold decisions take shape, and where customer leaders define what’s next.
This November, CCW UK Executive Exchange returns. In a closed-door, invite-only setting, senior CX leaders will cut through the noise and focus on what delivers results: personalised, scalable, emotionally aware service. Every session is peer-led, practical and built for action.
Join us and be counted among the UK’s 60 most visionary CX leaders. This is where bold decisions take shape, and where customer leaders define what’s next.
OUR 2025 SPEAKERS
Jennifer McCartney
Director of Diversity, Inclusion, Equity and Belonging Enterprise
PayPal
Bhagya Reddy
Executive Director of Empowerment and Collaboration
Virgin Media O2
Ankit Rai
Global Head, Customer Value Experience & CRM
Lyca Group
Derek Donaldson
Head of Customer Experience
Smarty Mobile
Phil Quickenden
Head of Customer Service
Camden Council
Emillie Hill
Director, Total Customer Experience & Digital In Life
Virgin Media O2
Kit Wilson
Director of Customer and Developer Services
Dŵr Cymru Welsh Water
Jo Migom
Chief Digital & Customer Operations Officer (UK & EU) & General Manager EU
Thomas Cook
Kevin Murphy
Chief Operating Officer
NatWest Rooster Money
Daryl Wilkes
Director of Customer Care
ASOS
Sally Gaudion
Chief Customer Officer
Nottingham Building Society
Adam Lindsey
Vice President of Operations
Groupon
Anu Bailey
Director of Customer Strategy
Leeds Building Society
Neal Silverstein
Head of Technology Customer Services
Specsavers
Vicky Hunter
Head of Complaints
NatWest Bank (RBS Group)
Stanislas Magniant
Senior Director, Consumer Care Transformation
The Coca-Cola Company
David Paulding
Vice President, International Expansion
Nextiva
Brian Reijngoud
Senior Vice President Sales
DeepDesk
INSIDE THE EXPERIENCE THAT SHAPES WHAT’S NEXT
Step Into a Legacy of Leadership
Take part in 18+ impactful sessions where bold thinking meets action. You won’t just attend, you’ll help shape the future of CX for years to come.
Stand with Visionaries
Join a powerful network of CX leaders driving real change. Share your voice, align on strategy and shape a legacy that goes beyond your organisation.
Learn from CX Trailblazers
Be in the room with senior leaders from Thomas Cook, NatWest and others who are redefining CX, and walk away with ideas ready to activate.
Co-Create Solutions That Last
Join workshops and masterclasses designed for impact. This is learning with purpose, where your challenges are met with insight and action.
Shape Your Own Experience
Follow a tailored agenda that fits your vision. Every session supports your goals, helping you build something meaningful and personal.
Have Conversations That Matter
Take part in pre-arranged 1-to-1s designed to move your plans forward. These are high-value meetings that spark progress and build momentum.
WHAT OUR ATTENDEES HAD TO SAY
GET IN TOUCH TODAY
If you’re interested in attendance or partnership, please inquire below. A member of the team will be in touch as soon as possible.
In Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
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