Meet the Speakers at CCW UK Executive Exchange in November

Jennifer McCartney
Jennifer McCartney
Director of Diversity, Inclusion, Equity and Belonging Enterprise
PayPal
Bhagya Reddy
Bhagya Reddy
Executive Director of Empowerment and Collaboration
Virgin Media O2
Ankit Rai
Ankit Rai
Global Head, Customer Value Experience & CRM
Lyca Group
Derek Donaldson
Derek Donaldson
Head of Customer Experience
Smarty Mobile
Phil Quickenden
Phil Quickenden
Head of Customer Service
Camden Council
Emillie Hill
Emillie Hill
Director, Total Customer Experience & Digital In Life
Virgin Media O2
Kit Wilson
Kit Wilson
Director of Customer and Developer Services
Dŵr Cymru Welsh Water
Jo Migom
Jo Migom
Chief Digital & Customer Operations Officer (UK & EU) & General Manager EU
Thomas Cook
Kevin Murphy
Kevin Murphy
Chief Operating Officer
NatWest Rooster Money
Daryl Wilkes
Daryl Wilkes
Director of Customer Care
ASOS
Sally Gaudion
Sally Gaudion
Chief Customer Officer
Nottingham Building Society
Adam Lindsey
Adam Lindsey
Vice President of Operations
Groupon
Anu Bailey
Anu Bailey
Director of Customer Strategy
Leeds Building Society
Neal Silverstein
Neal Silverstein
Head of Technology Customer Services
Specsavers
Vicky Hunter
Vicky Hunter
Head of Complaints
NatWest Bank (RBS Group)
Stanislas Magniant
Stanislas Magniant
Senior Director, Consumer Care Transformation
The Coca-Cola Company
David Paulding
David Paulding
Vice President, International Expansion
Nextiva
Brian Reijngoud
Brian Reijngoud
Senior Vice President Sales
DeepDesk

PREVIOUS EXPERT SPEAKERS

Jason Bates
Jason Bates
Co-Founder & former Chief Customer Officer
Monzo Bank & Starling Bank
Anna Roughley
Anna Roughley
Deputy Chief Executive
The Lending Standards Board
Emma Wardle
Emma Wardle
Director of Customer Service Operations
Experian
Kavita Quigley
Kavita Quigley
Head of Customer Relations
Experian
Kevin Murphy
Kevin Murphy
Chief Operating Officer
NatWest Rooster Money
Neil Gregory
Neil Gregory
People & Service Director
Naked Wines
Tom Benn
Tom Benn
Head of Customer Acquisition
Naked Wines
Charlotte Burridge-Taylor
Charlotte Burridge-Taylor
Head of Global Customer Care Training
Volvo Cars
Keith Richards
Keith Richards
CEO
Consumer Duty Alliance
Marc Roberts
Marc Roberts
CEO
Hiyacar
Zoe Spurgeon
Zoe Spurgeon
Vice President Operations
SmartestEnergy
Alastair Gilchrist
Alastair Gilchrist
Chief Technology Officer
NRLA
Janis Thomas
Janis Thomas
Managing Director
Look Fabulous Forever
Dan Allen
Dan Allen
Deputy Director of Landlord Support
NRLA
Quarina Sultana
Quarina Sultana
Head of Digital Engagement
RNIB
Paul Cooper
Paul Cooper
Head of Technology Design & Innovation
Lancaster University
Vanessa Milan
Vanessa Milan
Head of Voice of the Customer, Global Operations
Cambridge University Press & Assessment
Faye Bailey
Faye Bailey
Quality Lead
Halfords

In Partnership With:

CCW Europe Digital

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

Iqpc Icon

©2025 IQPC. All rights reserved.