Jenny Briars

Jenny Briars

Head of Customer Governance LV=
Jenny Briars

Executive Exchange Day Two

12:20 PM TRANSFORMING LEGACY PROCESSES TO DELIVER COMPASSIONATE, CUSTOMER-CENTRIC EXPERIENCES

• Learn how redesigning claims processes has reduced processing time from 32 days to just 20 minutes

• Understand how a risk-based, end-to-end approach supports customers without relying on outdated requirements

• See how these changes improve customer satisfaction, reduce complaints, and deliver meaningful cost savings


Check out the incredible speaker line-up to see who will be joining Jenny.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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