3 - 5 November 2025 | Hilton Syon Park, London
CCW UK Executive Exchange - Sponsors
2025 Sponsors
Evaluagent
Website: www.evaluagent.com
The first true Quality Intelligence platform combining real-time and post-interaction Auto-QA data with VoC and CX insights. Uncover the end-to-end customer journey, pain points, compliance risks and performance gaps, and effortlessly share these insights across the business for smarter decisions, increased productivity, improved digital & human agent performance, and elevated... Read More
2024 Sponsors
BSI
Website: www.bsigroup.com
BSI is a business improvement and standards company that partners with more than 77,500 clients globally across multiple industry sectors. BSI provides organizations with the confidence to grow by working with them. Its two flagship customer experience certifications—the BSI Kitemark for Inclusive Service and the BSI Kitemark for Service Excellence—are...... Read More
GoTo
Website: https://www.goto.com/
GoTo (formerly LogMeIn) makes IT and business communications easy, so its customers can do what matters most. Featuring flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, the GoTo portfolio helps securely support and connect businesses to what’s most important: their teams and customers. For over 20 years the company... Read More
SentiSum
Website: www.sentisum.com
SentiSum is an advanced AI-powered platform that transforms customer feedback into actionable insights. By scanning and analyzing various channels—such as support queries, reviews, and social comments—the platform uncovers accurate, granular “reasons for contact.” Businesses can then use these AI tags to enhance customer support experiences, automate ticket routing, and deeply... Read More
Unleash
Website: www.unleash.so
Unleash Labs is at the forefront of information management. Their platform offers several key components: Workplace Search, an AI-powered search system; Collections, which organises knowledge and makes it accessible to users; Assistants, an integrated bot that delivers knowledge; and Connectors, an app integration product. Unleash focuses on enhancing productivity, knowledge... Read More
Omilia
Website: www.omilia.com
Omilia is a Conversational AI pioneer, delivering the highest quality, automated voice and chat solutions for Customer Service. Omilia owns and provides state-of-the-art technology in Conversational AI, enabling clients to improve their customer experience, shorten response times, and reduce costs. The Omilia Cloud offering allows businesses to effortlessly identify, authenticate,... Read More
yellow.ai
Website: https://yellow.ai/
Yellow.ai empowers enterprises to create memorable customer conversations through our AI-first customer service automation platform. Our vision is to drive towards the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai,... Read More
Cognigy
Website: www.cognigy.com
Cognigy is the leading Enterprise Conversational AI technology vendor. With Cognigy.AI, the company has developed a highly flexible Enterprise Conversational AI Platform for customer & employee support process automation. Available in both On-Premises and SaaS, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual... Read More
Connect
Website: https://www.weconnect.tech/
Dialpad
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together. We’ve designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people... Read More
Evaluagent
Website: https://www.evaluagent.com/
Evaluagent’s award-winning Automated Agent Improvement and Engagement Platform, evaluagentCX, helps contact centers improve the quality of sales and service interactions and provide an elevated and differentiated Customer Experience (CX). Every engagement counts when it comes to identifying actionable insights that will improve CX. evaluagentCX is the only platform to connect... Read More
Foundever
Website: http://www.foundever.com/
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and... Read More
HaloCRM
Website: https://halocrm.io/
HaloCRM is a best in class, low to no code solution with out-of-the-box industry best practise processes and workflows. Developed by our expert in-house team, HaloCRM blends industry best practises and feedback from our global customer base together, into a future proof solution that over 100,000 users depend on in... Read More
iSON Xperiences
Website: www.isongrp.com
iSON Xperiences is a premier global customer experience management (CEM) company and the largest in African continent with substantial presence in India. iSON Xperiences has been in the CX Management business since 2011 and as of today, we employ over 18,000 employees across 16 countries globally and 35+ delivery centres. ... Read More
Kaizo
Website: www.kaizo.com
Kaizo is an AI-powered Quality Assurance and Performance Management Platform that improves the quality of customer service and secures brand reputation. Only 2% of customer conversations get reviewed and monitored…but each interaction holds the potential to shape or break a brand. Identifying risks within conversations is crucial to prevent brand... Read More
Nextiva
Website: http://www.nextiva.com/
Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and... Read More
Onecom
Website: www.onecom.co.uk
Onecom is the UK’s leading provider of business telephony and cloud communications, revolutionising customer experiences with innovative solutions. We understand the pivotal role contact centres play in customer interactions, offering advanced technologies that empower agents to deliver efficient and personalised services. We serve nearly 100,000 business organisations, including esteemed clients... Read More
PolyAI
Website: https://poly.ai/
Qualtrics
Website: www.qualtrics.com
Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over... Read More
Sutherland
Website: https://www.sutherlandglobal.com/
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our clients’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built... Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate pioneered AI Simulation Training with a purpose built platform that develops confident top-performing agents who consistently deliver a superior customer experience. Our core solution, AI Coach is the “flight simulator” for millions of customer service agents worldwide, who are immersed in life-like conversation, software, and chat simulations to master... Read More
Zingtree
Website: https://zingtree.com/In Partnership With:
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