Disruptive Innovations is a digital business and IT advisory firm that helps enterprise organisations navigate the increasingly complex CX and contact centre technology landscape. As a Trusted Advisor rather than a reseller, our team guides clients through analysis, vendor selection and evaluation across cloud contact center, unified communications, conversational AI, workforce engagement, CX analytics and more. We use proprietary frameworks, including our Contact Center AI Maturity Model, to match the right technology to each organisation's needs, not the other way around.
Technology alone doesn't deliver results. That's why we also help clients optimise the workflows, processes and operating models around it, and we support the organisational change management needed to bring their people along.
By sitting between enterprises and the vendor ecosystem, Disruptive Innovations removes the guesswork and sales pressure from technology decisions. This helps clients move faster, reduce risk and build a roadmap that holds up beyond implementation. Our advisory model currently supports organisations across healthcare, financial services, retail, consumer goods, high-tech, utilities and many other industries.