Download the CCW UK Executive Exchange 2025 Sponsorship Prospectus to see how sponsors successfully planned their participation, including: Attendee Insights: Access to high-quality business intelligence that shaped go-to-market strategies and messaging. Global Brands: Connection with a high-value audience from leading companies. Key Themes: Opportunities to align solutions with 2025’s hottest topics. Engagement Opportunities: Packages that met diverse sponsor needs. Success Stories: Real examples of how past sponsors achieved measurable results.

Discover why CCW Europe is the premier platform for connecting with the most influential leaders in Customer Experience, digital transformation, and contact centre innovation. This Sponsorship Prospectus offers an exclusive look at how we help you engage with an elite community of over 67,000 CX professionals, position your brand as an industry leader through bespoke sponsorship opportunities, and achieve measurable ROI with strategies tailored to your goals. Explore detailed event calendars, audience insights, sponsorship packages, and testimonials from partners who have seen success with CCW Europe.

Great customer experiences don’t happen by chance. They’re the product of strategy, culture, technology, and operations working in perfect sync. But where does your organisation stand? Our analyst-led report, The CX Maturity Index: Where Brands Stand Today, helps you find out. Based on research across European organisations, it reveals the five stages of CX maturity, where organisations sit right now, and the capabilities that separate the leaders from the laggards. Download it to benchmark your current state and identify the practical steps you can take to make your organisation more competitive in the market. The future belongs to those who can deliver experiences that matter. Start building that future today.

Today’s service environments are anything but linear. Channels multiply, interactions overlap, and invisible dependencies shape outcomes in real time. Yet too many organisations still treat service design as an efficiency exercise – delivering fixes that mask complexity rather than resolve it.

New research from CCW Europe reveals the scale of the challenge: 75% of CX leaders admit their organisations struggle to identify and resolve journey obstacles effectively. To meet this challenge head on, business leaders must rethink the very foundations of service delivery.

The answer? A design logic built on a new trinity: Data, automation, and empathy. Download this report to unpack what that looks like.

Inside, you’ll discover:

• Fresh insights from 100+ CX leaders
• Case studies from Virgin Media O2, Nottingham Building Society, and NatWest
• How the trinity combines to create adaptive, human-centred services

Explore how leading organisations are reshaping service delivery for a resilient, future-ready world.

Inside this report, you'll discover an exclusive behind-the-scenes look at the executives who attended the 2025 March edition and the high level of engagement you can expect from our platform. Key highlights include a breakdown of those in attendance, a summary of five standout sessions, testimonials, advisory board members, and sponsors.