Turning Customer Centricity into a Business Differentiator

Creating great customer experiences means putting your audience at the centre. It's challenging but crucial. Leaders often struggle with transformation, risking reputational damage. Successful examples, driven by vision and agility, are emerging. Abdul Khaled, Head of Digital at E.ON Next, shares how he stays customer-centric, uses data, and integrates AI.

Inside this report:

Steps to become customer-centric
Overcoming branding challenges
Enhancing experiences with data
Balancing human and AI customer service
Training AI to represent the brand
Future trends in customer experience

In Partnership With :

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

IQPC Home
Privacy Policy
Cookie Policy
Terms
Help