TheyDo is the Experience Context Platform. We bring customer journeys, voice of customer, operational data and business KPIs into one shared source of truth that every team, and every AI, can work from. CX, contact centre, product and transformation leaders use TheyDo to trace avoidable contact back to the journey moment that caused it, prioritise fixes by customer pain and business impact, and prove the commercial value of CX. TheyDo Agent reasons over that customer context to turn insight into action. Enterprises including Lufthansa, MetLife, Volvo, Autodesk and PwC run their journey programmes on TheyDo. Named a Leader in The Forrester Wave™: Customer Journey Management Platforms.