Vanessa Milan

Head of Voice of the Customer, Global Operations Cambridge University Press & Assessment

A passionate Voice of the Customer manager and a natural advocate for customers, skilled at engaging internal stakeholders to strategically improve the customer experience across the organisation.

A self-starter and multi-disciplinary person who leads the development and execution of the Voice of the Customer programme, strategy and governance across various departments at Cambridge University Press & Assessment.

Check out the incredible speaker line-up to see who will be joining Vanessa.

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