Welcome to the CCW UK EXECUTIVE EXCHANGE

2 - 4 November 2026 | London, UK

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Mo Nuur

Head of Customer Product E.on Next

Day 2 - Enabling Change

3:45 PM WORKSHOP C: BEYOND AUTOMATION: DESIGNING FULLY INTELLIGENT CX OPERATIONS

As AI maturity increases, organisations are shifting from isolated automation use cases toward more connected, datadriven CX ecosystems. The challenge is no longer implementing individual tools, but orchestrating data, workflows and decision-making across the entire customer journey.

This discussion explores what more advanced transformation looks like in practice, and how organisations are moving beyond efficiency gains to deliver more proactive, predictive and joinedup

experiences.

Moving from isolated automation to predictive, decision-led CX models
Connecting journeys and operations to deliver end-to-end intelligent service
Embedding real-time data and orchestration into day-to-day CX delivery

Check out the incredible speaker line-up to see who will be joining Mo.

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