Welcome to the CCW UK EXECUTIVE EXCHANGE NOVEMBER

2 - 4 November 2026 | London, UK

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Louise Walsh

Chief Customer Contact Officer Utilita Energy

Executive Exchange Day Two

9:05 AM PANEL DISCUSSION: DOING MORE WITH LESS: RETHINKING EFFICIENCY, COST AND GROWTH IN CX AND THE CONTACT CENTRE

As cost pressures rise and expectations increase, organisations must scale CX and contact centre operations without scaling resource. This panel explores how leaders are redesigning service models to

improve efficiency, boost productivity and protect margins while maintaining high-quality customer experiences.

Focus on how organisations are rethinking operations to handle increasing volume and complexity, and where efficiency strategies are delivering real impact versus falling short.

Using automation and AI to improve productivity and cost efficiency
Redesigning operations to manage volume and complexity
Balancing cost, speed and customer experience to drive sustainable value

Check out the incredible speaker line-up to see who will be joining Louise.

Download The Latest Agenda

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk