Dan Marrington

Dan Marrington

Director of Strategy & Transformation - Flutter UK&I Flutter Entertainment
Dan Marrington

Workshop Day

2:30 PM WORKSHOP A: REDESIGNING CX FROM THE INSIDE OUT – REBUILDING ROLES, WORKFLOWS AND OPERATIONS FOR SEAMLESS SERVICE

Great CX doesn’t just happen at the front line – it starts within. This interactive session explores how to build operational foundations that power consistent, seamless customer experiences.

• Map internal friction points and identify process bottlenecks that impact CX

• Redesign roles, responsibilities, and workflows for smarter service delivery

• Co-create practical blueprints to align internal operations with customer outcomes


Check out the incredible speaker line-up to see who will be joining Dan.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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