Welcome to the CCW UK EXECUTIVE EXCHANGE

2 - 4 November 2026 | London, UK

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Christine Howard

Senior Business Consultant Sabio

Day 1 - Setting the Foundations

3:15 PM WORKSHOP: REAL-WORLD CX IMPROVEMENT: LESSONS FROM THE FRONTLINE

Your customers don't think in channels, systems or departments. They simply want to get things done. Yet behind the scenes, their journeys often span multiple teams, platforms and handovers. The result is unnecessary friction for customers and additional challenges for the people trying to deliver seamless service.

This interactive workshop will help attendees identify where customer journeys break down and explore practical ways to improve them. It will examine how the right combination of technology, processes and ways of working can enable teams to collaborate more effectively, gain greater visibility across the customer journey and respond more quickly to changing customer needs.

Check out the incredible speaker line-up to see who will be joining Christine.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk