Business Excellence and Employee Experience

Graeme Matheson, Planning and Performance Lead at John Lewis & Partners, gives his expert perspective on what it takes to deliver a great employee experience.

In this episode, we explore the challenges and opportunities of coordinating customer care across a large-scale enterprise, as Mohamed A. from the British Council shares best practice and strategies f...

Dive into this exclusive video podcast interview to discover why it’s crucial for businesses to embrace the evolving needs and flexible working styles of Generation Z and Alpha.

Dive into this exclusive video podcast interview exploring the power of customer data and how it can be harnessed and generate valuable insights for your CX outreach.

The goal of providing a strong employee experience (EX) is about giving employees the right tools to do their jobs effectively and keeping them motivated and energised to learn new skills and delive...

Providing a positive work environment that values staff can reduce employee turnover, lower costs, and improve productivity.

How does an organisation keep attrition low and customer happiness high? Check out this discussion to explore how to surpass challenges in customer management while keeping up with industry trends.

Wie ein Unternehmen menschenzentrierte Veränderungen nutzen kann, um sowohl die Kunden- als auch die Mitarbeitererfahrung zu verbessern

How an organisation can utilise human-centred change to enhance both the customer and employee experience.

How transformational leadership can inspire and empower positive change within an organisation

Organisations must take three key actions to respond to the ever-changing nature of the workplace

There are a lot of great resources available to improve employee engagement, but for most of us, it is the small things – the day-to-day things – that make a big difference