Business Excellence and Employee Experience

Graeme Matheson, Planning and Performance Lead at John Lewis & Partners, gives his perspective on delivering a great customer experience connection

In this episode, we explore the transformation challenges and opportunities of coordinating customer care across a large-scale enterprise.

Dive into this exclusive video podcast interview to discover why businesses must embrace the evolving needs and flexible working styles of Gen-Z

Dive into this exclusive video podcast interview exploring the power of real-time data and how it can be harnessed to generate valuable insights.

Providing a positive work environment that values Customer Service workers can reduce employee turnover, lower costs, and improve productivity.

How does an organisation keep attrition low and customer happiness high? Check out this discussion to explore how to surpass challenges in customer management while keeping up with industry trends.

How an organisation can utilise human-centred change to enhance both the customer and employee experience.

Read how transformational leadership can inspire and empower positive change within an organisation with insights from E.ON.

Organisations must take three key actions to respond to the ever-changing talent trends of the workplace.

There are a lot of great resources available to improve employee engagement, but for most of us, it is the small things – the day-to-day things – that make a big difference

The goal of providing a strong employee experience (EX) is about giving employees the right tools to do their jobs effectively and keeping them motivated and energised to learn new skills and delive...

Wie ein Unternehmen menschenzentrierte Veränderungen nutzen kann, um sowohl die Kunden- als auch die Mitarbeitererfahrung zu verbessern