Business Excellence and Employee Experience

From building a service-first culture and empowering teams, to using insights and digital tools to create memorable CX that set your brand apart.

Providing a positive work environment that values Customer Service workers can reduce employee turnover, lower costs, and improve productivity.

Graeme Matheson, Planning and Performance Lead at John Lewis & Partners, gives his perspective on delivering a great customer experience connection

In this episode, we explore the transformation challenges and opportunities of coordinating customer care across a large-scale enterprise.

Dive into this exclusive video podcast interview to discover why businesses must embrace the evolving needs and flexible working styles of Gen-Z

Dive into this exclusive video podcast interview exploring the power of real-time data and how it can be harnessed to generate valuable insights.

How does an organisation keep attrition low and customer happiness high? Check out this discussion to explore how to surpass challenges in customer management while keeping up with industry trends.

Wie ein Unternehmen menschenzentrierte Veränderungen nutzen kann, um sowohl die Kunden- als auch die Mitarbeitererfahrung zu verbessern

How an organisation can utilise human-centred change to enhance both the customer and employee experience.

Read how transformational leadership can inspire and empower positive change within an organisation with insights from E.ON.

Organisations must take three key actions to respond to the ever-changing talent trends of the workplace.

The goal of providing a strong employee experience (EX) is about giving employees the right tools to do their jobs effectively and keeping them motivated and energised to learn new skills and delive...