Business Excellence and Employee Experience
Results matter in the customer contact centre. Learn which metrics to use, which training strategies to deploy, and which incentives to offer.
Customer Service Excellence: The Complete Guide
June 27 by CCW Europe DigitalFrom building a service-first culture and empowering teams, to using insights and digital tools to create memorable CX that set your brand apart.
How to Make Customer Service Workers Feel Valued
June 27 by Imani CampbellProviding a positive work environment that values Customer Service workers can reduce employee turnover, lower costs, and improve productivity.
The Employee and Customer Experience Connection
November 03 by CCW Europe DigitalGraeme Matheson, Planning and Performance Lead at John Lewis & Partners, gives his perspective on delivering a great customer experience connection
Navigating Complex CX Transformation in a Large-Scale Enterprise
July 11 by CCW Europe DigitalIn this episode, we explore the transformation challenges and opportunities of coordinating customer care across a large-scale enterprise.
Create The Gen-Z Factor In Your Workplace & Marketplace
July 07 by CCW Europe DigitalDive into this exclusive video podcast interview to discover why businesses must embrace the evolving needs and flexible working styles of Gen-Z
Leveraging Real-Time Data to Drive Daily Decision Making
July 07 by CCW Europe DigitalDive into this exclusive video podcast interview exploring the power of real-time data and how it can be harnessed to generate valuable insights.
Six Companies Striving for the Total Experience
March 15 by CCW Europe DigitalHow does an organisation keep attrition low and customer happiness high? Check out this discussion to explore how to surpass challenges in customer management while keeping up with industry trends.
Menschenzentrierte Veränderung: Vom Beschwerdemanagement hin zu einer großartigen Kunden- und Mitarbeitererfahrung
December 16 by CCW Europe DigitalWie ein Unternehmen menschenzentrierte Veränderungen nutzen kann, um sowohl die Kunden- als auch die Mitarbeitererfahrung zu verbessern
Human-Centred Change: From Complaint Management to Great CX
December 16 by CCW Europe DigitalHow an organisation can utilise human-centred change to enhance both the customer and employee experience.
View from the Boardroom: Insights from E.ON
December 15 by CCW Europe DigitalRead how transformational leadership can inspire and empower positive change within an organisation with insights from E.ON.
Talent Trends Reimagining the Future of the Workplace
December 06 by CCW Europe DigitalOrganisations must take three key actions to respond to the ever-changing talent trends of the workplace.
Key Practices to Ensure Employee Experience Remains at the Core
May 05 by CCW Europe DigitalThe goal of providing a strong employee experience (EX) is about giving employees the right tools to do their jobs effectively and keeping them motivated and energised to learn new skills and delive...