Reports

Discover how customer management leaders are positioning themselves to manage the disruption currently facing the industry in this exclusive, data-rich report.

CCW Europe Advisory Board Member Aymen Ismail dives into why messaging platforms are becoming big business and why consumers expect brands to use them.

We break down the nuances and complexities behind the burgeoning market for outsourcing contact centre services on the European continent.

Against a landscape of digital transformation and shifting consumer demands, businesses must have operational agility. Here’s why.

We explore how brands can tap into the promise of AI-powered insights to get on the front foot when it comes to proactively connecting with consumers.

This report discusses the importance of First Call Resolution (FCR) for call centres and the challenges they face in delivering a high FCR rate, as well as the role of soft skills and emotional intelligence in delivering effective customer support, and the benefits of cloud technology

So skalieren Sie den Kundenservice und die Kundenerfahrung und verbessern die Leistung und betriebliche Effektivität der Agenten

How to scale customer service and customer experience as well as improve agent performance and operational effectiveness

CCW Europe dives into how businesses can create long-lasting customer relationships in an era of radical authenticity by bettering three touchpoints in the customer management lifecycle

Find out how to strike a balance between regulatory data compliance, building consumer trust, and creating opportunities for business growth using customer data

A guide to implementing IA with confidence to improve CX and EX

Capture the value of cloud technology for your business by downloading CCW Europe Digital’s report containing insights from Co-op, Microsoft, Vodafone, and Cyara