The CCW UK Executive Exchange 2026 Agenda

The CCW UK Executive Exchange 2026 Agenda

The CCW UK Executive Exchange 2026 took place 3–5 March in London, bringing together senior CX, digital service and contact centre leaders for three days of networking, benchmarking and strategic discussion.

Download the agenda to explore the full speaker faculty and session topics from the event.

Under the theme Turn Complexity into Consistency: Orchestrated Experiences That Scale Seamlessly, leaders from organisations including Zurich, Santander, Holland & Barrett, NHS England and Moonpig explored how to:

  • Prove CX impact in the boardroom, building stronger ROI-driven business cases
  • Embed AI with confidence, moving beyond pilots to scalable adoption
  • Redesign journeys with empathy, combining data, technology and behavioural insight
  • Future-proof operations, driving agility without compromising service quality

In Partnership With:

CCW Europe Digital

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