Welcome to the CCW UK Executive Exchange, the invite-only networking opportunity for senior CX, digital service, and contact centre leaders to network and benchmark best practices. The event takes place from the 4th to the 6th of March 2025 at Hilton Syon Park, London.

Download your copy of agenda for the full speaker faculty and session outlines we have for 2025 >>

This year's theme is disrupt or be disrupted: embrace innovation to future-proof your CX strategy. Join us as we come together for unique discussions and practical insights.

Alongside our Star Speaker, Jason Bates, Co-Founder & former Chief Customer Officer at Monzo Bank & Starling Bank, we look forward to hearing from over 25 expert customer management leaders as they delve into the industry's critical trending topics including:

• BUILD ROBUST DISRUPTIVE & INNOVATIVE SERVICE STRATEGIES WITH A STRONG ROI: Learn how to build a business case for CX and continue to invest in improving service quality.
• SCALE & ADAPT OPERATIONS WITHOUT COMPROMISING QUALITY OF SERVICE: Understand how to instil agility into customer operations to maintain consistency in service levels.
• UNDERSTAND & IMPLEMENT AI EFFECTIVELY: Discover success stories and learn from others’ obstacles in the roll out of cutting-edge customer service technology.
• DRILL INTO THE FUNDAMENTALS OF CX: Ensure the foundations of customer engagement and loyalty are strengthened.
  
  

Download your copy of the previous agenda here for more details >>