Welcome to the CCW UK Executive Exchange – the invite-only meeting place for senior CX, digital service and contact centre leaders. Join us from 3–5 March 2026 in London for three days of networking, benchmarking and future-focused discussions.

Download your copy of the agenda to explore the full speaker faculty and detailed sessions.

This year’s theme, Turn Complexity into Consistency: Orchestrated Experiences That Scale Seamlessly, will guide conversations on how to balance innovation with the human touch while delivering measurable ROI.

Alongside leading executives from brands such as Zurich, Santander, Holland & Barrett, NHS England, and Moonpig, we’ll explore how to:

• Prove CX impact in the boardroom: Build business cases that secure investment and demonstrate ROI.
• Embed AI with confidence: Move beyond pilots to deliver scalable, responsible adoption.
• Redesign journeys with empathy: Unite data, technology and behavioural insight to strengthen loyalty.
• Future-proof operations: Drive agility without compromising service quality.