WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH
2 - 4 March 2027
| London, UK
WHERE 80 OF THE UK'S LEADING CX DECISION MAKERS COME TOGETHER
WHERE 80 OF THE UK'S LEADING CX DECISION MAKERS COME TOGETHER
Returning to London from 2nd to 4th March 2027, the CCW UK Executive Exchange will bring together senior customer management leaders to explore where AI is creating genuine value, how proven capabilities can be embedded more widely and what businesses need to prepare for next.
Moving beyond AI as a broad buzzword, the agenda will examine its practical application across journey orchestration, predictive intelligence, personalisation, service operations, quality and workforce enablement.
Recognising that every organisation is progressing at a different pace, the agenda is structured around three maturity lenses: OPTIMISE, SCALE and FUTURE PROOF. These lenses allow you to select the conversations most relevant to your priorities, benchmark your progress and identify your next move.
Across two and a half days, practical case studies, focused peer discussions and carefully matched one to one meetings will provide the ideas, connections and external perspectives needed to strengthen current performance, scale what works and prepare for customer engagement in 2030.
2027 SPEAKERS
Apoorva Varma
Head of Mobile and Online Banking
NatWest
Lisa Johnstone
Director Priority, Loyalty & Rewards
VirginMedia O2
Ange Johnson De Wet
Business Banking Technology , Lending Delivery Director
Barclays
Ben Hick
Director Customer Experience & Propositions
TUI
Tiago Ferreira
Client Experience Specialist
Nedbank Private Wealth
Louise Walsh
Chief Customer Contact Officer
Utilita Energy
Charlotte Burridge-Taylor
Head of Global Customer Care Learning & Developemnt
Volvo Cars
Jennifer Cobley
Group Sales, Marketing & Customer Experience Director
Places for People
Georgia Bradbury-Adams
Head of CX Transformation
Motorway
Julia Jenkins
Customer Experience Director
The Crown Estate
Mia Manson-Bishop
Member Experience and Membership Director
David Lloyd Leisure
Simone Woodrow
Head of Customer Experience, Equalities & Extra Support
HM Revenue & Customs
Sophie Morris
Head of Customer Experience Strategy
London Northwestern Railway
Sally Hunter
Director of Supporter Experience
The Guardian
Benjamin Cheadle
Customer & Marketing Analytics Head
Jaguar Land Rover
Karthik Nagarajan
Associate Director AI/ML
Tripadvisor
Phil Payne
Director of IT Customer Experience
Bidvest Noonan
Sanj Badhan
Head of Customer Engagement
Starling Bank
Claire Walsh
Director of Customer Experience
Hm Government
Carolyn Forbes
Head of Service Innovation
The Telegraph
Ramy Erfan
VP, Business & Technology Enablement
Citi
Sarah Medcalf
Head of Supporter Services
Newcastle United Football Club
Christopher Parker
Global Head of Customer Data
Jaguar Land Rover
Nicola Harris
Head of Customer Experience
Yorkshire Water
Joe Fraser
Personalised Care, Head of Regional Expansion and Capability, London Region
NHS England
Paul Cuglietta
Customer Services Director
Simplyhealth
Kilver Sidhu
Head of Operations (Financial Difficulty, Bereavement and Customer Vulnerability
Barclays
Kate Philpot
Vice President Global Sales, Marketing & Customer Experience
Getty Images, Inc.
Lizzie Queen
Head of Telephony UK
HSBC.
Nathan Turner
Senior Director Customer Experience
Fortis Games
WHAT OUR ATTENDEES HAD TO SAY
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