BE COUNTED AMONG THE UK’S 60 MOST VISIONARY CX LEADERS

As customer expectations evolve and technology continues to reshape the industry, staying ahead requires more than just adaptation, it demands innovation. The CCW UK Executive Exchange provides an exclusive, invitation-only environment where senior customer management leaders come together to tackle the biggest challenges, explore emerging trends, and share transformative strategies.
 
Following another impactful Exchange in 2025, we now look ahead to the CCW UK Executive Exchange 2026, where the next wave of disruption and opportunity will take centre stage. From AI-driven CX advancements to the future of human-digital collaboration, this event will bring together industry pioneers to shape what’s next for customer management.
 
Prepare to connect, learn, and lead the way forward. 

OUR 2025 SPEAKERS

INSIDE THE EXPERIENCE THAT SHAPES WHAT’S NEXT 

Step Into a Legacy of Leadership

Take part in 18+ impactful sessions where bold thinking meets action. You won’t just attend, you’ll help shape the future of CX for years to come.

Stand with Visionaries

Join a powerful network of CX leaders driving real change. Share your voice, align on strategy and shape a legacy that goes beyond your organisation.

Learn from CX Trailblazers

Be in the room with senior leaders from Thomas Cook, NatWest and others who are redefining CX, and walk away with ideas ready to activate.

Co-Create Solutions That Last

Join workshops and masterclasses designed for impact. This is learning with purpose, where your challenges are met with insight and action.

Shape Your Own Experience

Follow a tailored agenda that fits your vision. Every session supports your goals, helping you build something meaningful and personal.

Have Conversations That Matter

Take part in pre-arranged 1-to-1s designed to move your plans forward. These are high-value meetings that spark progress and build momentum.

WHAT OUR ATTENDEES HAD TO SAY

GET IN TOUCH TODAY

If you’re interested in attendance or partnership, please inquire below. A member of the team will be in touch as soon as possible.