WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH

Name: CCW UK Executive Exchange March
Start: 2027-03-03
End: 2027-03-05

March 2027 | London, UK

VIEW 2026 AGENDA

Request Your Invitation

BE COUNTED AMONG THE UK’S 60 MOST VISIONARY CX LEADERS

As customer expectations continue to evolve and technology reshapes the industry, staying ahead requires more than adoption. It demands innovation, agility and scalable thinking. The CCW UK Executive Exchange once again provided an exclusive, invitation-only environment where senior customer management leaders came together to tackle pressing challenges, explore emerging trends and share practical, future-focused strategies.

Following another impactful Exchange, the event brought the next wave of disruption and opportunity into focus. Discussions centred on building agile operating models, scaling service delivery without compromising experience, advancing AI-led transformation and strengthening human and digital collaboration. The Exchange united industry pioneers to shape what came next for customer management.

Attendees connected, learned and left better equipped to lead the way forward. If you missed out, register your interest to join the next CCW UK Executive Exchange.

2026 SPEAKERS

Richard Pash

Chief Customer Officer

Zurich

Louise Walsh

Chief Customer Contact Officer

Utilita Energy

Chris Mitchell

Head Of Customer Care

Santander

Dan Eddie

Director of Customer Service

Simplyhealth

Kathleen MacLean

Global Head of Customer Growth

Dr. Martens

David Ritchie

Head of Customer Experience

SSE Airtricity

Suraj Nagaraj

Head of Product - Loyalty & Support

Tesco

Rochelle Gold

Head of User Research

Nhs England

Tiago Ferreira

Client Experience Specialist

Nedbank Private Wealth

Stuart McLay

head of retail

National Express Bus

Priya Verma

Senior analytics implementation engineer

Compare the Market

Liam Abbott

Head of Information Technology

Bath & North East Somerset Council

Irina Schneider

Non-Executive Board Member

Holland&Barrett

John Rankin

Director of Home Service & Broadband Service Delivery

Sky

Brad Stein

Global VP Solutions Consulting

PolyAI

Michele Booth

CX AI Lead for EMEA

Zoom

Scott Forbush

Channel Chief

Nextiva

VIEW 2026 SPEAKERS

WHAT OUR ATTENDEES HAD TO SAY

“So if you want a CX event that really moves your thinking to another level, get along to CCW. Something for everyone and so slick in the delivery.”

“There’s a real cross section of industries and markets represented here. Everyone's very willing to share ideas, share views and get involved."

“What I liked about the one-to-one meetings is that it’s quite a focused discussion. People are there to understand your business problems, they’re not there to sell you something. Yes, they share how they might help you solve some of those problems, but they are very comfortable and natural conversations.”

GET IN TOUCH TODAY

If you’re interested in attendance or partnership, please enquire below. A member of the team will be in touch as soon as possible.

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SPONSORSHIP ENQUIRIES

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH

BE COUNTED AMONG THE UK’S 60 MOST VISIONARY CX LEADERS

BE COUNTED AMONG THE UK’S 60 MOST VISIONARY CX LEADERS

2026 SPEAKERS

2026 PARTNERS

WHAT OUR ATTENDEES HAD TO SAY

GET IN TOUCH TODAY

In Partnership With:

QUESTIONS?