4-6 March 2025 | Hilton Syon Park, London

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DISRUPT OR BE DISRUPTED
EMBRACE INNOVATION TO FUTURE-PROOF YOUR CX STRATEGY

Name: CCW UK Executive Exchange
Start: 2025-03-04
End: 2025-03-06

It’s becoming abundantly clear that AI is to customer service what the asteroid was to the dinosaurs. The world of customer management as we knew it before the AI asteroid landed is rendering our previous approaches obsolete. Those who fail to adapt to the new world, will sadly go extinct. Customer management leaders who are yet to reap the benefits of adapting to the new world, who are still navigating the risks, rewards, ethics, regulations and costs associated with the adoption of such tools, must make the necessary evolution into implementation and join those thriving in the new era of customer management.

Customer management leaders are at a precarious crossroad, needing to plant the seeds for their own initiatives to reap the rewards and not fall behind. However daunting the leap may seem, this pivotal time for disruption and innovation provides an equal playing field for those who have historically fallen behind to rapidly catch up. Once the seeds of innovation are sown, customer leaders can unlock the true potential of brand and customer relationships.

In March 2025, the CCW UK Executive Exchange returns to provide a unique opportunity to build a tight-knit network in a closed-door, invitation-only environment with peers and hear from our expert speaker faculty who can answer the most pressing questions.

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Our 2025 Expert Speakers Include

Jason Bates

Co-Founder & former Chief Customer Officer

Monzo Bank & Starling Bank

Anna Roughley

Deputy Chief Executive

The Lending Standards Board

Martin Franklin

CEO - Europe

Les Mills International

Emma Wardle

Director of Customer Service Operations

Experian

Kavita Quigley

Head of Customer Relations

Experian

Kevin Murphy

Chief Operating Officer

NatWest Rooster Money

Neil Gregory

People & Service Director

Naked Wines

Tom Benn

Head of Customer Acquisition

Naked Wines

Charlotte Burridge-Taylor

Head of Global Customer Care Training

Volvo Cars

Keith Richards

CEO

Consumer Duty Alliance

Marc Roberts

CEO

Hiyacar

Zoe Spurgeon

Vice President Operations

SmartestEnergy

Alastair Gilchrist

Chief Technology Officer

NRLA

Janis Thomas

Managing Director

Look Fabulous Forever

Dan Allen

Deputy Director of Landlord Support

NRLA

Quarina Sultana

Head of Digital Engagement

RNIB

Paul Cooper

Head of Technology Design & Innovation

Lancaster University

Vanessa Milan

Head of Voice of the Customer, Global Operations

Cambridge University Press & Assessment

Faye Bailey

Quality Lead

Halfords

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Introducing our 2025 Star Speaker

Welcoming an inspirational star speaker for captivating discussions and unforgettable experiences.

Join Jason Bates, Co-Founder & former Chief Customer Officer of Monzo Bank & Starling Bank, as he takes the stage to share his journey in disrupting the traditional banking industry with cutting-edge digital innovation.

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What To Look Forward To

Engage across 18+ hours of content with 25+ expert speakers, and 12+ interactive sessions

Meet with customer management leaders operating in the same region to discuss strategy whilst consuming content addressing the UK regional specific challenges and solutions

Enjoy the opportunity to listen to the core lessons the Co-Founder and former Chief Customer Officer of Monzo Bank & Starling Bank, Jason Bates, has to share

Gain practical insights from keynote presentations, executive boardroom case studies, roundtable discussions and surgery sessions to inform your own customer management strategy

Access a unique agenda tailored to your biggest priorities with multiple choices of pre-registered sessions to attend

Interactive 1-2-1 meetings to with potential partners in alignment with the requirements you will share pre-event

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What Our Attendees Had to Say

“So if you want a CX event that really moves your thinking to another level, get along to CCW. Something for everyone and so slick in the delivery.”

“There’s a real cross section of industries and markets represented here. Everyone's very willing to share ideas, share views and get involved."

“What I liked about the one-to-one meetings is that it’s quite a focused discussion. People are there to understand your business problems, they’re not there to sell you something. Yes, they share how they might help you solve some of those problems, but they are very comfortable and natural conversations.”