03 - 06 March, 2026 | Hilton Syon Park, London

VIEW THE AGENDA

SHAPING THE FUTURE OF CUSTOMER MANAGEMENT
JOIN THE CCW UK EXECUTIVE EXCHANGE 2026

As customer expectations evolve and technology continues to reshape the industry, staying ahead requires more than just adaptation, it demands innovation. The CCW UK Executive Exchange provides an exclusive, invitation-only environment where senior customer management leaders come together to tackle the biggest challenges, explore emerging trends, and share transformative strategies.

Following another impactful Exchange in 2025, we now look ahead to the CCW UK Executive Exchange 2026, where the next wave of disruption and opportunity will take centre stage. From AI-driven CX advancements to the future of human-digital collaboration, this event will bring together industry pioneers to shape what’s next for customer management.

Prepare to connect, learn, and lead the way forward.

View the 2025 Agenda

Past Expert Speakers Include

Jason Bates

Co-Founder & former Chief Customer Officer

Monzo Bank & Starling Bank

Louise Walsh

Chief Customer Contact Officer

Utilita Energy

Anna Roughley

Deputy Chief Executive

The Lending Standards Board

Emma Wardle

Director of Customer Service Operations

Experian

Kavita Quigley

Head of Customer Relations

Experian

Kevin Murphy

Chief Operating Officer

NatWest Rooster Money

Neil Gregory

People & Service Director

Naked Wines

Tom Benn

Head of Customer Acquisition

Naked Wines

Charlotte Burridge-Taylor

Head of Global Customer Care Training

Volvo Cars

Keith Richards

CEO

Consumer Duty Alliance

Marc Roberts

CEO

Hiyacar

Zoe Spurgeon

Vice President Operations

SmartestEnergy

Alastair Gilchrist

Chief Technology Officer

NRLA

Janis Thomas

Managing Director

Look Fabulous Forever

Dan Allen

Deputy Director of Landlord Support

NRLA

Quarina Sultana

Head of Digital Engagement

RNIB

Paul Cooper

Head of Technology Design & Innovation

Lancaster University

Vanessa Milan

Head of Voice of the Customer, Global Operations

Cambridge University Press & Assessment

Doug Gilbert

CIO & Chief Digital Officer

Sutherland

Thomas John

Vice President of EMEA

Five9

Rakesh Mistry

Global Industry Director

LivePerson

Grace Bucksey

Enterprise Account Executive

Nextiva

Josh Bennett

Enterprise Account Executive

Nextiva

Barry-John Leahy

Enterprise Account Executive

Nextiva

VIEW ALL SPEAKERS

What To Look Forward To

Engage across 18+ hours of content with 25+ expert speakers, and 12+ interactive sessions

Meet with customer management leaders operating in the same region to discuss strategy whilst consuming content addressing the UK regional specific challenges and solutions

Enjoy the opportunity to listen to the core lessons the Co-Founder and former Chief Customer Officer of Monzo Bank & Starling Bank, Jason Bates, has to share

Gain practical insights from keynote presentations, executive boardroom case studies, roundtable discussions and surgery sessions to inform your own customer management strategy