Meet the Speakers at CCW UK Executive Exchange in March

2025 EXPERT SPEAKERS

Jason Bates
Jason Bates
Co-Founder & former Chief Customer Officer
Monzo Bank & Starling Bank
Anna Roughley
Anna Roughley
Deputy Chief Executive
The Lending Standards Board
Martin Franklin
Martin Franklin
CEO - Europe
Les Mills International
Emma Wardle
Emma Wardle
Director of Customer Service Operations
Experian
Kavita Quigley
Kavita Quigley
Head of Customer Relations
Experian
Kevin Murphy
Kevin Murphy
Chief Operating Officer
NatWest Rooster Money
Neil Gregory
Neil Gregory
People & Service Director
Naked Wines
Tom Benn
Tom Benn
Head of Customer Acquisition
Naked Wines
Charlotte Burridge-Taylor
Charlotte Burridge-Taylor
Head of Global Customer Care Training
Volvo Cars
Keith Richards
Keith Richards
CEO
Consumer Duty Alliance
Marc Roberts
Marc Roberts
CEO
Hiyacar
Zoe Spurgeon
Zoe Spurgeon
Vice President Operations
SmartestEnergy
Alastair Gilchrist
Alastair Gilchrist
Chief Technology Officer
NRLA
Janis Thomas
Janis Thomas
Managing Director
Look Fabulous Forever
Dan Allen
Dan Allen
Deputy Director of Landlord Support
NRLA
Quarina Sultana
Quarina Sultana
Head of Digital Engagement
RNIB
Paul Cooper
Paul Cooper
Head of Technology Design & Innovation
Lancaster University
Vanessa Milan
Vanessa Milan
Head of Voice of the Customer, Global Operations
Cambridge University Press & Assessment
Faye Bailey
Faye Bailey
Quality Lead
Halfords

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