Meet the Speakers

2024 EXPERT SPEAKERS

Rachel Angell
Rachel Angell
Chief Operating Officer
Domus Stay
Duncan McCombie
Duncan McCombie
Chair of Customer Engagement Group
National Grid Electricity Distribution
Janis Thomas
Janis Thomas
Managing Director
Look Fabulous Forever
Paul Greenwood
Paul Greenwood
Customer Service Director
Ocado Retail
Eugene Neale
Eugene Neale
Director of Business IT and CX Engineering
loveholidays
Nicholas Hartley
Nicholas Hartley
Customer Director
Motorway
Camilla McCorkell
Camilla McCorkell
Residential Operations Director
EDF
Joe Romata
Joe Romata
Global Head of Customer Experience
Shell
Russell Lane
Russell Lane
Head of Customer Experience
Utilita Energy
Andrew Crozier
Andrew Crozier
ex-Head of Player Services
Camelot
Tracy Barr
Tracy Barr
Head of Customer Experience
Northern Railway
Riffat Tufail
Riffat Tufail
Head of Customer Vulnerability
Standard Life
Simon Poots
Simon Poots
Head of Innovation Lab
Standard Life
Alice Hunt
Alice Hunt
Head of Technology Services
Hastings Direct
Jon Kirby
Jon Kirby
Head of UK Operations – Insourcing, Customer Intelligence and Learning & Development
dnata Travel Group
Samyutha Balasubramaniam
Samyutha Balasubramaniam
Head of Customer Experience Design
Great British Railways Transition Team
Marc Chabot
Marc Chabot
Chief Revenue Officer
Zingtree
Alan Ranger
Alan Ranger
Vice President Marketing
Cognigy
Casey Denby
Casey Denby
Vice President Sales
Zenerate
Ted Treanor
Ted Treanor
Vice President Strategic Accounts & Partnerships
Language I/O
James Bedford
James Bedford
CX Transformation Strategy Director EMEA
Foundever

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