WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH

2 - 4 March 2027 | London, UK

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Annette Pearson

Head of Customer Experience NHS Property Services Ltd

Agenda Day Three

9:30 AM PANEL DISCUSSION: WHAT WILL DIFFERENTIATE THE NEXT GENERATION OF CUSTOMER LEADERS?

Customer organisations are entering a new phase of transformation. As AI is becoming increasingly embedded into everyday operations, customer expectations continue to evolve. CX Leaders face increasing pressure to deliver measurable value while preparing for an uncertain future. So what will distinguish the organisations that continue to excel? This panel explores the leadership decisions, organisational capabilities and strategic priorities that will define customer experience over the next five years and create lasting competitive advantage.

How customer expectations, technology and business priorities are reshaping the role of CX leaders.
The leadership capabilities, skills and organisational approaches needed to thrive in an increasingly intelligent and connected customer landscape.
The strategic priorities that will create long-term competitive advantage and define successful customer organisations by 2030.

Check out the incredible speaker line-up to see who will be joining Annette.

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