WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH

2 - 4 March 2027 | London, UK

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Kate Philpot

Vice President Global Sales, Marketing & Customer Experience Getty Images, Inc.

Agenda Day Two

3:45 PM SESSION C: BUILDING THE CX WORKFORCE OF THE FUTURE

The future of CX will be shaped as much by workforce capability as technology. As AI reshapes customer journeys, frontline roles and the skills required across CX teams, organisations must rethink how they attract, develop and retain their people. Learn how leaders can make workforce development a strategic priority, replace one-off training with continuous learning and create a culture where people and technology improve outcomes together. The emphasis is on building adaptable teams ready for change.

Defining the skills future CX teams need
Embedding reskilling, development and career progression
Linking investment in people to engagement and customer outcomes

Check out the incredible speaker line-up to see who will be joining Kate.

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