WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH

2 - 4 March 2027 | London, UK

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Simone Woodrow

Head of Customer Experience, Equalities & Extra Support HM Revenue & Customs

Agenda Day Two

9:00 AM SESSION B: SCALING INCLUSIVE CUSTOMER EXPERIENCE: DESIGNING SERVICES FOR THE FUTURE

Transforming customer experience at national scale means meeting today's diverse needs while preparing for changing citizen expectations. Learn how inclusive design, customer insight and cross-functional collaboration can create accessible services, particularly for people with additional or complex needs. Discover how technology, culture and insight can work together to support transformation, strengthen adviser capability and ensure services continue to evolve alongside the people who rely on them.

Designing services around diverse and complex needs
Uniting technology, culture and insight at scale
Preparing advisers for changing expectations, emerging technologies and increasingly complex customer needs

Check out the incredible speaker line-up to see who will be joining Simone.

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