WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH
2 - 4 March 2027
| London, UK
Julia Jenkins
Customer Experience Director The Crown Estate
Agenda Day One
2:35 PM SESSION C: FROM CUSTOMER INSIGHT TO CUSTOMER FORESIGHT
Understanding customers is no longer enough. As predictive analytics and behavioural intelligence advance, The Crown Estate will show how organisations can anticipate changing needs, act earlier and create experiences that adapt in real time. Moving beyond historical reporting, Julia will share how emerging signals can be translated into timely, relevant action while building confidence in predictive decisions through responsible data use, clear governance and human judgement.
- Anticipating customer needs before they become service issues
- Turning emerging signals into faster, smarter decisions
- Combining predictive intelligence, responsible data and human judgement to deliver adaptive experiences with confidence and consistency at scale
Check out the incredible speaker line-up to see who will be joining Julia.
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