WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH

2 - 4 March 2027 | London, UK

Request your invitation

explore our agenda

Sophie Morris

Head of Customer Experience Strategy London Northwestern Railway

Agenda Day Two

3:45 PM SESSION B: TURNING DIFFERENT PRIORITIES INTO SHARED PROGRESS

As transformation accelerates, leaders must align teams progressing at different speeds, with different priorities and different levels of confidence in change. Drawing on a complex, highly unionised rail environment, this session examines how leaders can align teams behind a shared vision, address concerns around AI and connect customer-led change to long-term business value

Creating a shared purpose while recognising what motivates different teams
Building confidence in AI and transformation across traditional working environments
Connecting customer initiatives to measurable commercial, operational and employee value

Check out the incredible speaker line-up to see who will be joining Sophie.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk