WELCOME TO THE CCW UK EXECUTIVE EXCHANGE

3 - 6 March 2026 | London, UK

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Tiago Ferreira

Client Experience Specialist Nedbank Private Wealth

Agenda Day Two

11:45 AM MASTERCLASS A: WHAT CUSTOMERS REALLY WANT: PERSONALISED, COMPLIANT AND CONVENIENT COMMUNICATION

Across industries, rising expectations mean traditional channels like phone and email no longer suffice. Customers want fast, secure, and tailored interactions that still feel human. We will explore how organisations are rethinking communication strategies to balance compliance with convenience, revive overlooked platforms, and create interactions that build trust and loyalty.

Identify pain points through client feedback.
Balance compliance, security and personalisation.
Revive existing platforms for greater impact.

Check out the incredible speaker line-up to see who will be joining Tiago.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk