Nicola Harris

Nicola Harris

Head of Customer Experience Yorkshire Water
Nicola Harris

Agenda Day Two

9:25 AM PANEL DISCUSSION: MOVING FROM INDIVIDUAL INITIATIVES TO ENTERPRISE IMPACT

Many organisations are delivering successful customer initiatives, but creating lasting enterprise-wide transformation requires more than isolated projects. Success depends on aligning people, processes, technology and leadership around a shared vision, embedding change into everyday operations and maintaining momentum across the organisation. This panel explores how leading organisations are moving beyond disconnected initiatives to create transformation that is scalable, sustainable and delivers measurable business and customer outcomes. 

  • Breaking down organisational silos to connect people, processes and technology around a shared customer vision. 
  • Embedding governance, leadership alignment and executive sponsorship to accelerate enterprise-wide transformation.  
  • Measuring progress and sustaining momentum as transformation evolves from individual initiatives to long-term organisational capability. 

Check out the incredible speaker line-up to see who will be joining Nicola.

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In Partnership With:

CCW Europe Digital

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