WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH

2 - 4 March 2027 | London, UK

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Nathan Turner

Senior Director Customer Experience Fortis Games

Agenda Day One

11:25 AM SESSION A: FROM PLAYER TICKET TO PRODUCT FIX: REIMAGINING CUSTOMER SUPPORT WITH AI

Fortis Games is transforming player issue resolution from a process that can take weeks down to a single day. As an AI-first gaming studio, it is replacing fragmented, manual handovers between support, engineering, QA and product teams with AI that detects bugs, assesses risk and player impact, identifies recurring issues and prioritises action. Support teams can then troubleshoot and test fixes locally before final producer approval, creating a faster route from identifying an issue to resolution

Targeting AI investment where it delivers measurable impact
Turning support teams into active problem-solvers
Connecting faster resolution to retention, playing time, sentiment, lifetime value and ROI

Check out the incredible speaker line-up to see who will be joining Nathan.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
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Email: enquire@iqpc.co.uk