Charlotte’s role has expanded rapidly in just a few years, starting out in training the commercial teams, then quickly moving into training the customer service teams and now heading the global training organisation. She has the expertise and visibility at every level of training into the nuances you need to know to apply to your customer facing teams.  

In this session, you will:  

• Understand the realistic nature of training in a rapidly evolving business that regularly releases new products to learn about.  
• Gain insights into how Volvo’s team respond to their customers across multiple channels and regions consistently.  
• Learn how to prioritise training time without impacting SLA’s and response times. 
• Discover how to and the importance of creating a robust premium training team within a global organization to facilitate an onboarding journey to a Specialist’s who will serve your customers and increase retention and customer satisfaction.