WELCOME TO THE CCW UK EXECUTIVE EXCHANGE MARCH

2 - 4 March 2027 | London, UK

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Charlotte Burridge-Taylor

Head of Global Customer Care Learning & Developemnt Volvo Cars

Agenda Day Two

3:45 PM SESSION A: BUILDING WORKFORCE CONFIDENCE

As customer-care teams adopt new technologies and respond to continuous business and product change, traditional training approaches may no longer be enough. Charlotte addresses how organisations can build workforce capability at scale, create consistent learning experiences across markets and give employees the confidence to succeed in an increasingly AI-enabled environment. Expect practical approaches to keeping learning relevant, engaging and aligned with changing customer expectations, operational priorities and new ways of working.

Building consistent, engaging learning across global operations
Giving teams the skills and confidence to embrace new technology
Keeping workforce capability aligned with product, customer and business change at scale

Check out the incredible speaker line-up to see who will be joining Charlotte.

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Address: IQPC Ltd, 129 Wilton Road,
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Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk