About CCW Europe Digital
Who we are
CCW Europe Digital is the continent’s largest online hub for customer management professionals, connecting more than 80,000 CX, contact-centre and digital-service peers who share insight and raise standards every month.
Independent insight and research
From your first visit you gain access to analyst-led research that maps the shifting European service landscape, helping you benchmark strategy and solve operational challenges with confidence. Deep-dive reports and market studies examine omnichannel design, AI adoption, automation and enterprise-wide transformation, pairing data you can act on immediately with exclusive executive commentary.
Thought-leading interviews and podcasts
Our editorial team sits down with senior leaders from Europe’s most recognisable brands for candid conversations that reveal how high-performing operations are organised, how change programmes secure C-suite backing and which technologies truly move the dial. The discussion continues on the “In Conversation with CCW Europe” podcast, giving you an on-demand window into the ideas shaping the future of customer contact.
Analysis you can trust
Independent market studies cut through the noise to explain where automation, analytics, workforce engagement and emerging channels add genuine value - and where they do not - so that investment decisions rest on evidence rather than hype.
A vibrant community
CCW Europe Digital is more than a content library; it is a live community. Membership unlocks invitations to our exclusive Executive Exchange events - closed-door forums for senior customer management leaders - and priority access to flagship Summits such as the CCW UK Summit in London and the CCW Europe Summit in Amsterdam, where hundreds of practitioners come together for workshops, innovation showcases and peer networking.
Stay informed, every month
Every registered member receives a monthly newsletter that distils new articles, blogs, how-to guides and leader profiles into a concise briefing, ensuring you stay ahead of fast-moving sector trends without drowning in information.
Join the community
Joining is free and takes less than two minutes. Once inside you can download premium reports, listen to podcasts, reserve event passes or simply connect with professionals who share your ambitions. To contribute your own expertise—or to discuss editorial collaboration—contact Simon Hall at Simon.Hall@iqpc.co.uk. Put yourself at the heart of Europe’s customer management conversation with CCW Europe Digital today.
