Case Studies

Read this case study to find our how Lenovo partnered with Rescue to create approximately $1 million in savings every year.

Providing a positive work environment that values staff can reduce employee turnover, lower costs, and improve productivity.

Dive into a case study from TUI to find out how they used WhatsApp to improve real-time communication with customers

Find out how the retail start-up, Women’s Best, used WhatsApp to reduce customer response times by 50%

As Chief Transformation Officer at Microsoft, it is Bhavana’s priority to ensure these transformation efforts translate directly to business results and customer experiences. Hear she shares her first-hand experiences and insights within Microsoft

Explore this expert case study from THREE's Capability and Automation Manager on how to drive customer transformation

RBS have successfully implemented a mega scale digital transformation across their contact centres globally and here Simon Separghan shares their roadmap to success.

Hear how Orange are approaching digital customer journey to ramp up end-to-end customer transformation, a leading case study presented by their Customer Journeys Director.

We heard from Alison Jaap, Customer Director, First Direct as she delivered this engaging case study on how First Direct are driving digital engagement focussed on the needs of their customers