Delivering Customer Support Twice as Fast with Messaging Apps
Discover how a retail company resolved 37 customer enquiry tickets per hour, per agent
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It is not an easy task to process a high number of incoming messages from customers quickly while still offering high-quality service. One retail start-up, Women’s Best, was met with this challenge as the company started to rapidly grow.
This case study dives into how Women’s Best used WhatsApp to establish a single channel for quick and efficient communication with their customers.
Download the case study to learn how to:
- Speed up customer enquiry processing by 50%, while still being able to connect with customers on a deeper and personal level.
- Implement WhatsApp as a customer service channel within four weeks.
- Improve customer communication and enhance customer loyalty through WhatsApp.
We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here. Download PDF Attachment
