In Conversation With CCW Europe Digital

Jessica Ham of npower Business Solutions draws on her experience to offer some best practices around managing customer care amidst a large-scale takeover.

TDX Group’s Isobel Crosse and Beth Whelan together share a host of best practices around how to manage and engage effectively with vulnerable consumers.

The Chief Customer Officer at FSCS, Sarah Marin, unpacks how the unique positioning of the company translates into some unique customer services challenges.

B&Q’s Head of Customer Experience Bethan Lynch explores how mobile apps (when done right) can become a strong vehicle with which to drive brand loyalty.

Leaders from Tesco Bank, NewDay, and Experian take a deep dive into how brands can ensure their business model and their actions are inclusive for all consumers.

Graeme Matheson, Planning and Performance Lead at John Lewis & Partners, gives his expert perspective on what it takes to deliver a great employee experience.

Treasure Data’s Zack Wenthe and Lani Kakiet break down the nuances around how AI-powered technologies can empower brands to better leverage customer data.

Rik McCrossan of Orange Business and Patrick Bosworth of Genesys join us to discuss the core pillars of successful customer journey orchestration.

EasyJet holidays’ Senior Strategy Manager Louie Davis takes us on a whistlestop tour of the various stages that make up the consumer journey in the travel space.