Steering Digital Transformation in the Insurance Industry

In general terms, insurance companies have never been known to move fast with innovation, perpetually hampered by stringent regulatory policies, complex product portfolios, and entrenched legacy systems that make it difficult to embrace anything new. And that’s a problem at a time when consumers are demanding more sophisticated, more digital experiences.

One company that’s looking to break down their traditional processes is Zurich Insurance, and in this episode of In Conversation with CCW Europe we learn how. Host Simon Hall is joined by the company’s Head of Express Claims, Mike Essam, and Head of Express Motor Claims, Graeme Mushet, where together they break down the digital transformation they are on and the results they’re reaping as they go.

We dive into:

• How they maintain premium service as they lean more into technology and automation
• How they’re making their transition to digital sustainable in the long-term
• The challenges they’ve faced on their digital transformation journey thus far
• The tangible impact the digital shift is having on their business
• How they’re putting their customers’ wellbeing at the heart of everything they do
• What’s coming next for them in terms of improving the brand experience

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For sponsorship opportunities, reach out to katie.judd@iqpc.co.uk

To register an interest in becoming a guest, get in touch via simon.hall@iqpc.co.uk

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