Advisory Board

CCW Europe Digital has a specialist Advisory Board comprising of leading customer contact, customer experience, and customer service practitioners and businesses.

Leadership

Jen Brown
Jen Brown

Senior Director, EMEA Marketing

GoTo

Doug Casterton
Doug Casterton

Head of Operational Excellence

GetYourGuide

Ramón Delima
Ramón Delima

Global Director, Customer Services

TUI 

Cathy Doorenbosch
Cathy Doorenbosch

Vice President, Customer Care

Bumble

Meko Elmekawy
Meko Elmekawy

Head of Digital Service Capabilities

EnBW

Katalin Fritz
Katalin Fritz

Chief Customer & People Officer

Marley Spoon

Jann Hoffmann
Jann Hoffmann

Head of Contact Centre

Danica Pension

Alice Hunt
Alice Hunt

Head of Technology Services

Hastings Direct

Aymen Ismail
Aymen Ismail

Head of Customer Engagement Solutions

smart Europe GmbH

Carl McCartney
Carl McCartney

Customer Experience Director

Les Mills

Caitlin Neary
Caitlin Neary

Director, Global Contact Centre

Dorchester Collection

Sandro Percuoco
Sandro Percuoco

Head of Customer Service & Digital & Service Design

Ryanair

Alan Ranger
Alan Ranger

Vice President Marketing

Cognigy

Kayle Rattigan
Kayle Rattigan

Head of Safer Gambling Operations

Flutter UK&I

Emma Wardle
Emma Wardle

Director of Customer Service Operations UK&I Customer Servicing

Experian

Martin Wilkinson-Brown
Martin Wilkinson-Brown

Chief Marketing Officer

Foundever


Upcoming Events

CCW UK Executive Exchange

04 - 06 March, 2025
London, UK

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CCW UK Executive Exchange

CCW UK Summit

May 12 - 14, 2025
London, UK

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CCW UK Summit

CCW Europe Summit

06 - 08 October, 2025
Amsterdam, Netherlands

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CCW Europe Summit

CCW UK Executive Exchange

11 - 13 November, 2025
London, UK

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CCW UK Executive Exchange
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