Advisory Board

CCW Europe Digital has a specialist Advisory Board comprising of leading customer contact, customer experience, and customer service practitioners and businesses.

Leadership

Stijn Bannier
Stijn Bannier

Global Product Director .COM and App Post-Sales & Consumer Service

Adidas

Jen Brown
Jen Brown

Senior Director, International Marketing

GoTo

Doug Casterton
Doug Casterton

Former Head of Operational Excellence

GetYourGuide

Ramón Delima
Ramón Delima

Global Director, Customer Services

TUI 

Meko Elmekawy
Meko Elmekawy

Chief AI & Digital Innovation

enercity

Katalin Fritz
Katalin Fritz

Chief Customer & People Officer

Marley Spoon

Zaheer Gilani
Zaheer Gilani

Director Strategy and Business Development

Genesys

Maria Harju
Maria Harju

Enterprise Standards and Global Clients

Foundever

Jann Hoffmann
Jann Hoffmann

Head of Contact Centre

Danica Pension

Alice Hunt
Alice Hunt

Head of Technology Services

Hastings Direct

Aymen Ismail
Aymen Ismail

Head of Customer Engagement Solutions

smart Europe GmbH

Carl McCartney
Carl McCartney

Global Head of Sales Education

Les Mills

Caitlin Neary
Caitlin Neary

Director, Global Contact Centre

Dorchester Collection

Sandro Percuoco
Sandro Percuoco

Head of Customer Service & Digital & Service Design

CCW Europe Digital Advisory Board

Alan Ranger
Alan Ranger

Vice President Marketing

Cognigy

Kayle Rattigan
Kayle Rattigan

Head of Safer Gambling Operations

Flutter UK&I

Emma Wardle
Emma Wardle

Director of Customer Service Operations UK&I Customer Servicing

Experian


Upcoming Events

CCW Europe Summit

6 - 8 October 2025
Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands

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CCW Europe Summit

CCW UK Executive Exchange

3 - 5 November 2025
The InterContinental London Park Lane, London, UK

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CCW UK Executive Exchange

CCW UK Executive Exchange

3 - 6 March 2026
Hilton Syon Park, London

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CCW UK Executive Exchange

CCW UK Summit

11 - 13 May 2026
London, UK

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CCW UK Summit
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