Advisory Board

CCW Europe Digital has a specialist Advisory Board comprising of leading customer contact, customer experience, and customer service practitioners and businesses.

Leadership

Jen Brown

Senior Director, EMEA Marketing

GoTo

Doug Casterton

Head of Operational Excellence

GetYourGuide

Ramón Delima

Global Director, Customer Services

TUI 

Cathy Doorenbosch

Vice President, Customer Care

Bumble

Meko Elmekawy

Head of Digital Service Capabilities

EnBW

Katalin Fritz

Chief Customer & People Officer

Marley Spoon

Jann Hoffmann

Head of Contact Centre

Danica Pension

Alice Hunt

Head of Technology Services

Hastings Direct

Aymen Ismail

Head of Customer Engagement Solutions

smart Europe GmbH

Carl McCartney

Customer Experience Director

Les Mills

Caitlin Neary

Director, Global Contact Centre

Dorchester Collection

Sandro Percuoco

Head of Customer Service & Digital & Service Design

Ryanair

Alan Ranger

Vice President Marketing

Cognigy

Kayle Rattigan

Head of Safer Gambling Operations

Flutter UK&I

Emma Wardle

Director of Customer Service Operations UK&I Customer Servicing

Experian

Martin Wilkinson-Brown

Chief Marketing Officer

Foundever

Upcoming Events

CCW UK Executive Exchange

04 - 06 March, 2025
London UK

CCW UK Summit

May 12 - 14, 2025
London UK

CCW Europe Summit

06 - 08 October, 2025
The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

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Latest Webinars

How William Hill Uses AI to Drive Positive Customer Outcomes

2022-10-20
02:00 PM - 03:00 PM BST

Learn how to use data-driven insights to improve first contact resolution, manage compliance, and el...

The Missing Ingredient in CX’s Digital Culture

2022-05-17
03:00 PM - 04:00 PM BST

Discover why knowledge management is being used as the number one technology to enhance operational...

Speak the Language of your Global Customers

2021-11-30
02:00 PM - 03:00 PM GMT

Join this one-day exclusive webinar brought to you by CCW Europe Digital in collaboration with Unbab...

Speak the Language of your Global Customers

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