Shorts

Leo Ooms explains how TUI’s customer care is evolving fast through strategic BPO integration and a programme of continuous innovation.

Hanna Fredriksson explains how Arrive delivers fast, smart, and connected customer care across 25 countries, navigating complexity in mobility services.

Alex Langlois outlines how Tommy Hilfiger blends global brand consistency, local strategies, and innovation to engage consumers in a fast-changing fashion world

CCW Europe Summit 2025 host, Maryam Moshiri, describes her key takeaways from the event - from leadership lessons to the importance of human-centred service.

Cristina Conti of Google Cloud reveals how EMEA businesses can scale AI responsibly, embedding it into core operations while staying compliant.

Johannes Brott reveals how SEAT and CUPRA are using AI and a reimagined omnichannel approach to elevate their customer care to new levels.

AI is redefining banking. Commerzbank’s playbook shows how governance, literacy, and innovation combine to deliver real customer impact.

Ullas Wadhwa reveals how Hapag-Lloyd AG is redefining quality, digital innovation, and customer-centric leadership within global shipping.

Discover how Shell is transforming legacy operations into agile, digital-first systems that power smarter decisions and stronger customer experiences.

Marc Degrelle of A.P. Moller - Maersk shares his insights on AI, customer-centricity, and emerging trends shaping the global logistics industry.

Maaike Klijberg unpacks how Nestlé Nespresso NL blends heritage, innovation, and sustainability to deliver authentic, premium coffee experiences.