Articles
3 Common Chatbot Pitfalls to Avoid
March 26 by CCW Europe DigitalFrom excessive use of jargon, to a lack of audience understanding, to setting and forgetting, we look at the most common chatbot pitfalls brands succumb to.
How CX Excellence Can Help Build Brand Loyalty
March 18 by CCW Europe DigitalWe explore how driving best-in-class CX principles can help sow the seeds of brand loyalty, which if nurtured correctly, can grow into long-term success.
Customer Service, Distilled: With Sarah Marin, FSCS
March 13 by CCW Europe DigitalSarah Marin, the Chief Customer Officer at FSCS, recently appeared on an episode of our podcast series. Here, we’ve distilled her most compelling insights.
Future Innovations in CX and Next-Gen Service Models
March 12 by CCW Europe DigitalWe explore some of the innovations in CX and next-generation service models that are poised to revolutionise the way businesses engage with their customers.
Breaking Barriers: Five Women Shaping the Future of Customer Management
March 08 by CCW Europe DigitalTo mark International Women’s Day, we speak with five inspirational women leading their respective organisations through the world of customer management.
“Contact Centre of the Year”: Peeling Back the Curtain
February 13 by CCW Europe DigitalOcado Retail’s Customer Service Director Paul Greenwood shines a light on the policies and practices he’s put in place to help his team become best-in-class.
CCW Europe Digital's Top CX Influencers to Watch in 2024
November 30 by CCW Europe DigitalWe shine a spotlight on a group of visionaries who are doing some extraordinary things to move the CX conversation forward.
Turning Customer Centricity into a Business Differentiator
November 24 by CCW Europe DigitalAbdul Khaled talks to us about how he has approached the concept of customer-centricity in his role as Head of Digital at E.ON Next.
How ChatGPT Integration is Set to Revolutionise the Contact Centre
May 09 by CCW Europe DigitalChatGPT is set to revolutionise the contact centre industry by providing enhanced customer experience, improved efficiency, reduced operational costs, and improved agent productivity. However, there are challenges to overcome. If these challenges are addressed, ChatGPT could change everything.
Navigating the New Normal: An Overview of Customer Management Key Challenges in a Post-Pandemic World
March 24 by CCW Europe DigitalView this infographic to see what challenges your customer management peers are facing today post-pandemic
How to Get Customers to Trust You with Their Data
March 21 by Imani CampbellUncover three ways to build assurance with customers and optimise the customer experience by improving customer data security.
Bringing Customer Experience to Life in the Metaverse
February 08 by Emma ShepherdThe customer management industry has a new technology knocking at its door – the metaverse. Will this new-age digital world really bolster the customer experience?